Status

Worksheet Submitted: Information submitted by consumer. PA informed of submission

Worksheet PA Review: PA reviews information from consumer. PA asks for more information, sends to the manufacturer, or closes claim ineligible

Worksheet Sent to OEM: Worksheet has been forwarded to the manufacturer for review and a decision.

Worksheet Approved: Worksheet is eligible. PA to assign an arbitrator.

Worksheet Consumer Input Required: Additional information is required to process the claim. Consumer is informed of information required

Worksheet OEM Denied: Worksheet has been reviewed by the manufacturer. Manufacturer has denied the eligibility of the vehicle

Worksheet No OEM Response: Manufacturer review and approval are outstanding

Claim Form Requested: Claim form to be sent to the consumer for completion

Claim Form PA Review: PA reviews claim form from consumer. PA asks for more information, send to the manufacturer, or closes the claim

Claim Sent to OEM: Claim form has been forwarded to the manufacturer for review and a decision

Claim Form Overdue: Completed claim form not returned by the consumer within the 60 day deadline

Claim Form Consumer Input Required: Additional information is required to process the claim form

Claim No OEM Response: Manufacturer review and approval are outstanding

Claim OEM Denied: Manufacturer has denied eligibility of the claim

Aftermarket Part(s) Verification Provided: Verification documents to be sent to the consumer. PA to advance the claim based on the consumer's decision.

Aftermarket Part(s) Removal Consented: Confirmation of aftermarket part removal is required to process the claim. Consumer is to be informed of confirmation required.

Aftermarket Part(s) Issue Awaiting Decision: Aftermarket part review to be conducted. Waiting for the arbitration specialist's decision.

Aftermarket Part(s) Issue Decision Overdue: PA reviews aftermarket part decision. PA to close, amend, or advance the claim based on arbitration specialist's decision.

Aftermarket Part(s) Issue PA Review: Claim form has been forwarded to the manufacturer for review and a decision.

Aftermarket Part(s) Removal Required: Aftermarket part removal within 21 days is required to process the claim. Confirmation required.

Aftermarket Part(s) Response Overdue: Response to Aftermarket Part verification documents not received by the consumer within the 10 day deadline.

Aftermarket Part(s) Removal Overdue: Aftermarket Part removal confirmation not received by the consumer within the 21 day deadline.

Eligibility Hearing Required: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled

Eligibility Hearing Scheduled: Eligibility hearing has been scheduled. Waiting for hearing to be conducted

Eligibility Awaiting Decision: Eligibility hearing has been conducted. Waiting for the arbitrator's decision

Eligibility PA Review: PA reviews eligibility decision. PA to close or advance the claim based on arbitrator's decision

Eligibility Decision Overdue: Arbitrator's decision is outstanding

Claim Approved: Claim eligible. Arbitration hearing needs to be scheduled

Arbitration Hearing Scheduled: Arbitration hearing has been scheduled. Waiting for arbitration hearing to be conducted

Arbitration Awaiting Decision: Arbitration hearing has been conducted. Waiting for the arbitrator's decision to be provided

Arbitration Decision Overdue: Arbitrator's decision is outstanding

Arbitration Decision PA Review: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision

Award Review Requested: Arbitrator reviews request to reopen claim

Award Clarification PA Review: PA reviews arbitrator's clarification and consumer's/manufacturer's reasons to re-open the claim

Award Review Required: Arbitrator to decide whether to request a hearing or submit clarification for their hearing decision

Award Hearing Scheduled: Award hearing has been scheduled to review arbitrator's decision or award implementation issues. Waiting for hearing to be conducted

Award Awaiting Decision: Award hearing has been conducted. Waiting for the arbitrator's decision to be provided

Award Decision Overdue: Arbitrator's decision is outstanding

Award PA Review: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision

Technical Inspection Requested: Arbitrator has requested a technical inspection of the vehicle. PA to schedule the inspection

Technical Inspection Scheduled: PA contacts a technical inspector and consumer to coordinate an inspection. Manufacturer is informed of the pending inspection (2 days notice is required)

Technical Inspection Report Required: Technical inspector has inspected the vehicle. PA is waiting to receive the report from the inspector

Technical Inspection Report Overdue: Technical inspection report is outstanding

Technical Inspection PA Approved: Inspection report forwarded to consumer and manufacture for comment

Technical Inspection Review Complete: Comments from consumer and manufacturer are due. After 7 days all comments will be shared with all parties

Technical Inspection Review Overdue: Arbitrator review of the technical inspection report is outstanding

Closed Worksheet Ineligible: Vehicle does not meet CAMVAP eligibility requirements

Closed Claim Form Not Returned: Case is closed. Consumer did not return the claim form within 60 days

Closed Claim Ineligible: Case is closed. Claim does not meet eligibility requirements

Closed Arbitrated: Arbitrator has made a decision on the claim which is binding for the consumer and manufacturer

Closed Ineligible: Consumer's claim is not eligible

Closed Settled: Consumer has accepted a settlement from the manufacturer at/after the arbitration hearing

Closed Withdrawn: Consumer withdraws claim. This can happen at any point in time in the claim process

Closed Conciliated: Consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing