A consumer or manufacturer has informed a PA that the arbitration decision has not be handled to their satisfaction.

As an arbitrator you will receive a notification on your dashboard indicating you must review an award.

• Select Award Review Required
• Details for the review request are made available

If you have a response to the reason for review available:

• Select Submit Clarification
• Upload a document and save

The claim will move to Award Clarification PA Review, whereby the provincial administrator will review your responses.

If you believe another hearing is warranted at this time:

• Select Request Hearing

The claim will move to Award Hearing Required, whereby the provincial administrator will schedule another hearing.