The arbitrator is responsible for conducting the hearing and providing a decision to the PA by uploading their report in the system.

The system will show:

• Eligibility Hearing Scheduled the day of the hearing
• Eligibility Awaiting Decision will not occur until the day after the hearing was scheduled
• Hearing Date & Time under upcoming event all days leading up to and 3 hours after the meeting was scheduled

In order to provide your decision:

• Select the Eligibility Hearing Scheduled or Eligibility Awaiting Decision button
• Upload the necessary document. You are only able to upload 1 document
• Save

Now it is submitted the claim moves onto Eligibility PA Review, whereby the provincial administrator will review your decision and move the claim accordingly to either Claim Approved or close.

As an arbitrator you have decided that another hearing is required to make a decision.

You MUST ensure you DO NOT upload a document first. If you do, the provincial administrator will receive notification that this hearing process is complete and requires their review.

To notify the provincial administrator they need to schedule another hearing:

• Wait until the day after the hearing was scheduled
• Select the Folder

• Select Eligibility Hearing Required

The claim will be moved back to Eligibility Hearing Required for the provincial administrator to schedule a hearing.

If the decision has not been received within 14 days, the system will consider the Eligibility Decision Overdue.

• An automated letter will be sent to arbitrator to remind them that their award is due.