The manufacturer has denied the consumers claim and alleges that the vehicle problems are caused by or due to an aftermarket installed on the vehicle and provided documents such as;

• build sheets
• work orders
• invoices or
• third party report (which third party may be an authorized dealer) or
• photograph of the aftermarket part

You as the provincial administrator will need to review the aftermarket part(s) verification documents along with all other manufacturer denial reasons.

• Select the blue folder icon button to view these documents. They will be part of the manufacturer's defense documents.

There are a number of options for handling the consumer's response to the Aftermarket Part Verification Documents, select the appropriate one.

• Aftermarket Part(s) Verification Provided: The manufacturer does not believe the claim is eligible and is claiming that the allegation is caused or due to an aftermarket part installed on the vehicle..
  • A manual letter should be sent to consumer with the verification documents attached, outlining the consumer's options:

1. Remove the aftermarket part(s) within 21 days from receiving the notice
2. Remove the allegation(s) that the manufacturer claims is caused or due to the aftermarket part(s)
3. Withdraw the entire claim, particularly if the sole allegation(s) is claimed by the manufacturer as caused by or due to aftermarket part(s)
4. Dispute the verification documents and provide a written request to the provincial administrator for an arbitration specialist to complete an aftermarket part issue review

• Closed Claim Ineligible: Based upon the review of the information provided by the manufacturer the claim is considered ineligible and will be closed.
  • A manual letter should be sent to consumer and manufacturer indicating that the claim has been closed and why.

• Closed Conciliated: The consumer and the manufacturer have come to an agreement prior to arbitration.
  • A manual letter should be sent to consumer, manufacturer and arbitrator indicating that the claim has been closed and why.

• Closed Withdrawn: The consumer has decided to remove their case from the arbitration process
  • A manual letter should be sent to consumer, manufacturer and arbitrator indicating that the claim has been closed and why.

Provide additional notes as you see fit and save the status change. Please use caution when recording claim notes as manufacturers, arbitrators and arbitration specialists have access to the notes.

   NOTE: Once the status change has been made it cannot be altered.