Now that the arbitrator has provided a clarification of the award. The PA must review them and make a decision on how to proceed.

• Select Award Clarification PA Review
• Summary page will display
• Select the Award Clarification in blue to review the document the arbitrator is sharing
• Document will be downloaded on the bottom left handside of the website

There are number of options for handling the claim from this stage, select the appropriate one.

• Award Review Required: If a review of the award is required [Award Hearing Required|required], the PA will push the claim to Award Review Required
  • A manual letter should be sent to the arbitrator requesting a review of the award.

• Closed Arbitrated: An arbitrator has made a clarification of the original award which is binding on the consumer and manufacturer.
  • The arbitrator's clarification and a manual letter should be sent to the consumer and manufacturer.

• Closed Settled: If the consumer has accepted a settlement from the manufacturer at or after the arbitration hearing.
  • the terms of the settlement along with a manual letter should be sent to consumer, manufacturer and arbitrator.

• Closed Withdrawn: The consumer has decided they would no longer like to proceed with the claim.
  • A manual letter should be sent to consumer, manufacturer and arbitrator.

Provide additional notes as you see fit and save the status change. Please keep in mind all parties can see your notes.

   NOTE: Once the status change has been made it cannot be altered.