Welcome to CAMVAP's Claim Management System!

There are a number of statuses in the overall process a consumer is responsible for. Here are some processes that might require an action from you in the system.

• Qualification Worksheet
• Account Activation
• Worksheet Consumer Input Required
• Claim Form Requested
• Claim Consumer Input Required
• Hearing Defence
• Inspection Response

• Consumer Account
• Language can be adjusted using the drop down menu

• Dashboard Consumer

Contact number for a Provincial Administrator 1-800-206-0685.

• Worksheet Submitted: Information submitted by consumer. PA informed of submission
• Worksheet PA Review: PA reviews information from consumer. PA asks for more information, sends to the manufacturer, or closes claim ineligible
• Worksheet Sent to OEM: Worksheet has been forwarded to the manufacturer for review and a decision.
• Worksheet Approved: Worksheet is eligible. PA to assign an arbitrator.
• Worksheet Consumer Input Required: Additional information is required to process the claim. Consumer is informed of information required
• Worksheet OEM Denied: Worksheet has been reviewed by the manufacturer. Manufacturer has denied the eligibility of the vehicle
• Worksheet No OEM Response: Manufacturer review and approval are outstanding

• Claim Form Requested: Claim form to be sent to the consumer for completion
• Claim Form PA Review: PA reviews claim form from consumer. PA asks for more information, send to the manufacturer, or closes the claim
• Claim Sent to OEM: Claim form has been forwarded to the manufacturer for review and a decision
• Claim Form Overdue: Completed claim form not returned by the consumer within the 60 day deadline
• Claim Form Consumer Input Required: Additional information is required to process the claim form
• Claim No OEM Response: Manufacturer review and approval are outstanding
• Claim OEM Denied: Manufacturer has denied eligibility of the claim

• Aftermarket Part(s) Verification Provided: Verification documents to be sent to the consumer. PA to advance the claim based on the consumer's decision.
• Aftermarket Part(s) Removal Consented: Confirmation of aftermarket part removal is required to process the claim. Consumer is to be informed of confirmation required.
• Aftermarket Part(s) Issue Awaiting Decision: Aftermarket part review to be conducted. Waiting for the arbitration specialist's decision.
• Aftermarket Part(s) Issue Decision Overdue: PA reviews aftermarket part decision. PA to close, amend, or advance the claim based on arbitration specialist's decision.
• Aftermarket Part(s) Issue PA Review: Claim form has been forwarded to the manufacturer for review and a decision.
• Aftermarket Part(s) Removal Required: Aftermarket part removal within 21 days is required to process the claim. Confirmation required.
• Aftermarket Part(s) Response Overdue: Response to Aftermarket Part verification documents not received by the consumer within the 10 day deadline.
• Aftermarket Part(s) Removal Overdue: Aftermarket Part removal confirmation not received by the consumer within the 21 day deadline.

• Eligibility Hearing Required: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled
• Eligibility Hearing Scheduled: Eligibility hearing has been scheduled. Waiting for hearing to be conducted
• Eligibility Awaiting Decision: Eligibility hearing has been conducted. Waiting for the arbitrator's decision
• Eligibility PA Review: PA reviews eligibility decision. PA to close or advance the claim based on arbitrator's decision
• Eligibility Decision Overdue: Arbitrator's decision is outstanding

• Claim Approved: Claim eligible. Arbitration hearing needs to be scheduled
• Arbitration Hearing Scheduled: Arbitration hearing has been scheduled. Waiting for arbitration hearing to be conducted
• Arbitration Awaiting Decision: Arbitration hearing has been conducted. Waiting for the arbitrator's decision to be provided
• Arbitration Decision Overdue: Arbitrator's decision is outstanding
• Arbitration Decision PA Review: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision

• Award Review Requested: Arbitrator reviews request to reopen claim
• Award Clarification PA Review: PA reviews arbitrator's clarification and consumer's/manufacturer's reasons to re-open the claim
• Award Review Required: Arbitrator to decide whether to request a hearing or submit clarification for their hearing decision
• Award Hearing Scheduled: Award hearing has been scheduled to review arbitrator's decision or award implementation issues. Waiting for hearing to be conducted
• Award Awaiting Decision: Award hearing has been conducted. Waiting for the arbitrator's decision to be provided
• Award Decision Overdue: Arbitrator's decision is outstanding
• Award PA Review: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision

• Technical Inspection Requested: Arbitrator has requested a technical inspection of the vehicle. PA to schedule the inspection
• Technical Inspection Scheduled: PA contacts a technical inspector and consumer to coordinate an inspection. Manufacturer is informed of the pending inspection (2 days notice is required)
• Technical Inspection Report Required: Technical inspector has inspected the vehicle. PA is waiting to receive the report from the inspector
• Technical Inspection Report Overdue: Technical inspection report is outstanding
• Technical Inspection PA Approved: Inspection report forwarded to consumer and manufacture for comment
• Technical Inspection Review Complete: Comments from consumer and manufacturer are due. After 7 days all comments will be shared with all parties
• Technical Inspection Review Overdue: Arbitrator review of the technical inspection report is outstanding

• Closed Worksheet Ineligible: Vehicle does not meet CAMVAP eligibility requirements
• Closed Claim Form Not Returned: Case is closed. Consumer did not return the claim form within 60 days
• Closed Claim Ineligible: Case is closed. Claim does not meet eligibility requirements
• Closed Arbitrated: Arbitrator has made a decision on the claim which is binding for the consumer and manufacturer
• Closed Ineligible: Consumer's claim is not eligible
• Closed Settled: Consumer has accepted a settlement from the manufacturer at/after the arbitration hearing
• Closed Withdrawn: Consumer withdraws claim. This can happen at any point in time in the claim process
• Closed Conciliated: Consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing