The consumers claim has been closed arbitrated, ineligible, or settled. They have informed the PA they are not happy with the outcome or the repairs.

As the claim has been removed from the dashboard, you will need to find the claim again using the search function.

• Select the folder
• Summary of the claim will be displayed
• Select Request Award Review from the bottom

• Provide a reason or a document to support opening the claim again
• Save the information

The claim will be moved to Award Review Required. Whereby the arbitrator will review the request and make a decision.

ARLENE TO UPDATE

• A automated letter will be sent to X, X, and X.
• A manual letter should be sent to X, X, and X.

END UPDATE