Now that the arbitrator has provided a clarification of the award. The PA must review them and make a decision on how to proceed.

• Select Award Clarification PA Review
• Summary page will display
• Select the Award Clarification in blue to review the document the arbitrator is sharing
• Document will be downloaded on the bottom left handside of the website

There are number of options for handling the claim from this stage, select the appropriate one.

• Award Review Required: If a review of the award is required [Award Hearing Required|required], the PA will push the claim to Award Review Required
  • A manual letter should be sent to the arbitrator requesting a review of the award.

• Closed Arbitrated: An arbitrator has made a clarification of the original award which is binding on the consumer and manufacturer.
  • The arbitrator's clarification and a manual letter should be sent to the consumer and manufacturer.

• Closed Settled: If the consumer has accepted a settlement from the manufacturer at or after the arbitration hearing.
  • the terms of the settlement along with a manual letter should be sent to consumer, manufacturer and arbitrator.

• Closed Withdrawn: The consumer has decided they would no longer like to proceed with the claim.
  • A manual letter should be sent to consumer, manufacturer and arbitrator.

Provide additional notes as you see fit and save the status change.

   NOTE: Once the status change has been made it cannot be altered.