Now that the arbitrator has provided a clarification of the award. The PA must review them and make a decision on how to proceed.

• Select Award Clarification PA Review
• Summary page will display
• Select the Award Clarification in blue to review the document the arbitrator is sharing
• Document will be downloaded on the bottom left handside of the website

There are number of options for handling the worksheet, select the appropriate one.

• Award Review Required: If the arbitrator requests [Award Hearing Required|required]]. The PA will push it back to Award Review Required then onto Award Hearing Required
  • A manual letter should be sent to the consumer and manufacturer.

• Closed Arbitrated: An arbitrator has made a clarification of the original award for the claim which is binding for the consumer and manufacturer
  • The award clarification and a manual letter should be sent to the consumer and manufacturer.

• Closed Settled: If the consumer has accepted a settlement from the manufacturer at/after the arbitration hearing.
  • the terms of the settlement along with a manual letter should be sent to consumer, manufacturer and arbitrator.

• Closed Withdrawn: The consumer has decided they would no longer like to proceed with the claim.
  • A manual letter should be sent to consumer, manufacturer and arbitrator.

Provide additional notes as you see fit and save the status change.

   NOTE: Once the status change has been made it cannot be altered.