There are a number of values that the system holds. A placeholder signifies a specific piece of data the system must provide in the location it has been placed in. When you insert a placeholder into a letter the data associated with that claim will be pulled into either the email or letter without any manual input.

If the data is not available the letter will end up in letters and a PA will need to address them individually.

• Arbitrator Name: Full name of the arbitrator handling the case
• Arbitrator Resume: Details about the arbitrator
• Claim Number: Claim number on which the letter is referring to
• Current Date: Today's date
• Consumer Full Name: Full name of the consumer who has submitted the claim
• PA Signature (multi-line): Contains the provincial administrator's name, title, phone number, 1-800- and email
• PA Phone Number: First work number listed for the provincial administrator
• PA Email: Email address for the provincial administrator
• Recipient Address (multi-line): Address of the individual receiving the letter
• Recipient Title: Dr., Mr., Mrs., or Ms. of the individual receiving the letter
• Recipient firstname: First name of the individual receiving the letter
• Recipient lastname: Last name of the individual receiving the letter
• Manufacturer Name (long name): Full legal name of a manufacturer
• Hearing Attendees (multi-line): List of individuals attending the hearing
• Hearing Address (multi-line): Address of where the hearing will be held
• Hearing Directions: Any special instructions related to the hearing location
• Hearing Date Time: Displays date and time of the hearing, including time zone if applicable
• Hearing Date: Displays date only of the hearing
• Hearing Time: Displays time only of the hearing, including time zone if applicable
• Conference Toll Free Number: Number conference participants need to call into
• Conference Access Code: Access code that is required for conference participants to log on
• Conference Password: Password that is required for the chair of the meeting to log on
• Eligibility Decision Due Date: Displays the date in the eligibility decision was due
• Arbitration Decision Due Date: Displays the date in the arbitration decision was due
• Award Decision Due Date: Displays the date in the award decision was due
• Inspector Name: Name of the individual who will inspecting the vehicle
• Inspection Date Time: Displays date and time of the inspection, including time zone if applicable
• Inspection Date: Displays date only of the inspection
• Inspection Time: Displays time only of the inspection, including time zone if applicable
• Inspection Address (multi-line): Address of where the inspection will be held
• Inspection Directions: Any special instructions related to the inspection location
• Inspection Location: Name of the location the PA entered at the time of scheduling the inspection
• Inspection Review Due Date: Displays the date in the inspection review was due
• Worksheet Sent to Manufacturer Date: Displays the date in the worksheet was sent to the manufacturer
• Claim Form Requested Date: Displays the date in the claim form was requested
• Claim Form Sent to Manufacturer Date: Displays the date in the claim form was sent to the manufacturer
• Event Only: Reference to a particular past, current or future event. Best used in automated emails for the following events:
  • Arbitrator Assigned where details on who the past and current arbitrator will be populated
  • Consumer Relocation details on who the past PA (if available) was and the old and new region will be populated. A new PA is not available yet as they may not have been assigned. DO NOT use the Signature placeholder
• Workflow Status only: Reference to a particular past, current or future status
• Status Notes: Inserts status notes from the provincial administrator for the following statuses; Worksheet Consumer Input Required and Claim Form Consumer Input Required. This will inform the consumer they need to provide more details on their worksheet or claim form.