Letter templates are where ONLY CAMVAP's administrator is able to create, edit and review letters that are sent out to users.
To create a new template select Create a New Letter Template and a contact form will pop up.
You will not be able to save the template until all information is provided including both English and French translations.
For ex: Location: [[hearingAddress]] NOT Location: [[hearingAddress]]
NOTE: Let's say you want to create an automated letter, but you want the PA to provide some additional information. It could be to attach a document, insert claim specific details etc…
Under the attachments tab you are able to add common documents you would want sent.
If you are uncertain about the content of the document:
NOTE: You must select both English and French documents for the template. However, only the appropriate language for the receiver will be sent. English documents to English, French to French and both to both.
Once the template is saved you will need to move it from deactivated to activated. Organize the list by Last Save Date or Active.
On the main letter screen there is a list of all the templates.
When you want to review the details of letter but do not want to make any changes to the information, use the view button. You will be shown a summary of the letter.
When a letter needs to be updated, select the edit button. Follow the above mentioned directions for creating a letter to make changes.
In some cases you will need to delete a letter. Use the delete button. You will be asked to confirm the operation.