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Table of Contents
Arbitrator
Welcome to CAMVAP's Claim Management System!
You are able to do a number of things in this system:
- View documents, details on open & closed claims
- Provide a hearing defence and technical inspection response
- and much more…
Top Ribbon
Dashboard
THIS NEEDS to be changed for arb information and moved over to the dashboard. Not exactly what I had intended to put here…
Each dashboard is specific to the user. For the Manufacturer it will show all the claims you are connected to.
View Claims
You are able to view open and closed claims.
- Open: When you first log on you will see a tabular view of the open claims on your vehicles.
- Closed In order to see a claim that has been closed select the Show Closed button at the top right hand corner of the dashboard. NOTE: Closed claims are sortable using the claim or consumer name column.
- To return to the open claims, select the Show Pending button at the top right hand corner of the dashboard.
Needs Attention
When a claim is highlighted it requires your attention.
Claim Information
Claim
When selecting the claim number you will see the consumers:
- Qualification Worksheet if the status is before Claim Form Requested
- Claim Form/Application for Arbitration if the status is Claim Form PA Review and after
You are able to review information, but you are not able to make any changes.
Folder
Select the folder to see the claim's status, who the assigned provincial administrator and arbitrator's are, any upcoming events and the vehicle's issue, documents, technical inspection and past communication.
When text is in blue it means there is a function that can occur if selected.
- Names will link to an email address. You will be taken to your email and the individual's, who's name you selected. Their email will auto populate. These emails will not be collected or tracked in the application
- Document types the document will open in the lower left-hand corner. Select the file to view it
- Letters will allow you to view any communication within the system to yourself as the manufacturer in regards to the claim
- NOTE: Selecting the hyperlinked text will take you to the letter but not attached documents. To view documents attached to a letter. Select view and the file name on the next page.
Provincial Administrator
If you select the hyperlinked PA name, you will be taken to your email and their email will auto populate. These emails will not be collected or tracked in the application.
Status
This shows the current status the claim is in. If you would like additional details about the status itself hover over the “i”.
Statuses that are a blue button require your attention and there is some action required. The action is different depending on where the claim is in the process.
Event
This shows upcoming events and when they are either scheduled for or they are due by. If the text is a blue hyperlink, there are additional details to be provided. For ex. location of a hearing.
Actions
There are two main actions executed by an arbitrator.
Request Technical Inspection
As an arbitrator, you have decided there is a need for an outside party to inspect the vehicle in question. You will need to Request Technical Inspection. The PA will receive the request and coordinate the details.
Technical Inspection
Once a technical inspection has been requested, you will be able to see the details the inspector submitted, along with responses from the consumer and manufacturer (if they provide any).
An inspection will be executed and the inspector will provide the PA with their report. The PA will upload it to the system and provide the manufacturer and consumer 7 days to respond. After the 7 days have gone by, responses will be made available to everyone.
To view those responses select the Inspection Response button. You will be able to view multiple responses if multiple inspections have been conducted.
Processes
There are a number of statuses in the overall process of a consumer submitting a claim in regards to their vehicle. Here are the processes that require an action from you.
