The manufacturer has denied the consumers claim form and provided documents such as;

• build sheets
• work orders
• invoices or
• third party report (which third party may be an authorized dealer) or
• photograph of the aftermarket part

You as the provincial administrator will need to review the verification documents along with all other manufacturer denial reasons.

• Select the blue folder icon button to view these documents. They will be part of the manufacturer's defense documents.

There are a number of options for handling the consumer's response to the Aftermarket Part Verification Documents, select the appropriate one.

• Eligibility Hearing Required: The manufacturer does not believe the claim is eligible, but the PA believes the consumer meets the CAMVAP eligibility requirements and schedules an eligibility hearing.
  • A manual letter should be sent to consumer, manufacturer and arbitrator outlining why an eligibility hearing has been scheduled and the hearing details.

• Closed Claim Ineligible: Based upon the review of the information provided by the manufacturer the claim is considered ineligible and will be closed.
  • A manual letter should be sent to consumer and manufacturer indicating that the claim has been closed and why.

• Closed Conciliated: The consumer and the manufacturer have come to an agreement prior to arbitration.
  • A manual letter should be sent to consumer, manufacturer and arbitrator indicating that the claim has been closed and why.

• Closed Withdrawn: The consumer has decided to remove their case from the arbitration process
  • A manual letter should be sent to consumer, manufacturer and arbitrator indicating that the claim has been closed and why.

Provide additional notes as you see fit and save the status change. Please use caution when recording claim notes as all parties have access to the notes.

   NOTE: Once the status change has been made it cannot be altered.