Table of Contents

Consumer

As a consumer the first step you will complete is to fill out the qualification worksheet. Where you will fill out the details of your claim and create an account so you can view the status and documentation associated with your claim.

When logging into your account you will see a number of things; such as, items that require your attention, your claim status, upcoming events and due dates. There is also a place to view any documents or communication about your claim that has been sent through the system. Any communication sent outside of this system will not be saved in the system.

Status

The next screen will show you details of hearing or inspection. This information will be what is being done, date & time, address or teleconference details. If the hearing is being held in a different time zone and ONLY if it is being held in a different time zone will it show up here.

Claim Process

Worksheet Submission

To begin, CAMVAP receives a claim a PA will review your claim and decide whether:

There are a number of points throughout the process you will be informed through communication and your dashboard where your claim is located in the process. The manufacturer of your vehicle will decide whether they will agree with your claim or deny it.

Claim Form

You will receive a notification to indicate more information is required. If you are using the online system you will need to log into your account.

Claim Form PA Review

The PA is reviewing the information you have sent. They will be decision whether:

While the manufacturer is reviewing your documents you are able to update your hearing submission. The manufacturer of your vehicle will decide whether they will agree with your claim or deny it.

Hearings

Hearings maybe scheduled throughout the process as noted above you will be sent communication and you can access the status and location of these hearings online.

Technical Inspection

Sometimes it is deemed that a third party inspector needs to look over your vehicle and provide an assessment.

When a technical inspection is requested. You will see that status on your dashboard and you will be notified of the date, time and location of the inspection. Once conducted and the PA receives the report it will be upload to the application. Upon which you will be given the opportunity to respond.

After the technical inspection review timeframe has been completed. All documents will be made available and shared under the Technical Inspection Review Complete.

Processes

There are a number of statuses in the overall process a consumer is responsible for. Here are some processes that might require an action from you in the system.