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assign_arbitrator [2016/09/06 17:01] aweijers |
assign_arbitrator [2019/01/05 22:10] (current) |
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| The claim will be moved into [[Claim Form Requested]] status and the consumer will need to provide additional information. The arbitrator will also be able to view information at this point. | The claim will be moved into [[Claim Form Requested]] status and the consumer will need to provide additional information. The arbitrator will also be able to view information at this point. | ||
| === Letter(s) === | === Letter(s) === | ||
| - | **ARLENE TO UPDATE** | ||
| * A automated letter will be sent to consumer requesting that they sign into the CMS and complete the claim form. | * A automated letter will be sent to consumer requesting that they sign into the CMS and complete the claim form. | ||
| + | |||
| + | If the consumer has requested to be contacted by mail the PA will generate a manual letter that will be mailed to the consumer. Attachments (if any) will be included in the package sent to the consumer. | ||