A consumer has submitted a qualification worksheet and a provincial administrator (PA) has reviewed it and sent it to you the manufacturer for your review.

• Select the claim number.
• Review the qualification worksheet. You are unable to make any changes.

There are 2 options for handling the worksheet, select the appropriate one:

• Deny Claim Eligibility: You have reviewed all the information and decided that the claim is not eligible. A PA will review your decision.
• Worksheet Approved: You have reviewed all the information and decided that the worksheet is good to move to the next step. A PA will review your decision and assign the claim to an arbitrator.

Provide additional notes as you see fit and save the status change. NOTE:

• Once the status change has been made it cannot be altered
• If you do not provide a response within 3 business days, the qualification worksheet will be considered overdue and the claim status will be set to Worksheet no OEM Response