Each dashboard is specific to the user. For the Manufacturer it will show all the claims you are connected to.

You are able to view open and closed claims.

When you first log on you will see a tabular view of the open claims on your vehicles.

In order to see a claim that has been closed select the Show Closed button at the top right hand corner of the dashboard.

NOTE: They are sortable using the claim or consumer name column.

To return to the open claims, select the Show Pending button at the top right hand corner of the dashboard.

When selecting the claim number you will see the consumers:

• Qualification Worksheet if the status is before Claim Form Requested
• Claim Form/Application for Arbitration if the status is Claim Form PA Review and after

You are able to review information, but you are not able to make any changes.

Select the folder to see the claim's status, who the assigned provincial administrator and arbitrator's are, any upcoming events and the vehicle's issue, documents, technical inspection and past communication.

When text is in blue it means there is a function that will occur.

• Names will link to an email address. When selected, you will be taken to your email and the individuals name you selected their email will auto populate. These emails will not be collected or tracked in the application
• Document types the document will open in the lower left-hand corner. Select the file to view it
• Letters will allow you to view any communication within the system to a consumer, manufacture and an arbitrator in regards to the claim

This shows the current statuses the claim is in. If the button is blue, it means action can be executed by selecting it. That action will depend on the status itself.

This shows upcoming events and when they are either scheduled for or they are due by.

To view the different statuses the claim has been through select the history button .

To send an individual a letter select the letter button . Proceed to letters to create a manual letter. These letters have been predefined by a CAMVAP administrator.

To view the completed technical inspection date and time, report and responses select the inspection button.

To submit a inspection response on behalf of the consumer Inspection Response.

When a claim is highlighted it requires your attention.

When a hearing is scheduled. You are given the opportunity to prepare a defence. At this point you will fill out who will be attending and provide supporting documentation for your side.

When a technical inspection is requested. You will see that status on your dashboard. It will then be moved to being scheduled, once conducted and the PA receives the report it will be upload to the application. Upon which you will be given the opportunity to respond. After the technical inspection review timeframe has been completed. All documents will be made available and shared under the Technical Inspection Review Complete.

There are a number of statuses in the overall process of a consumer submitting a claim in regards to their vehicle. Here are the processes that require an action from you.

• Worksheet Sent to OEM
• Claim Sent to OEM
• Inspection Response
• Hearing Defence