The manufacturer has denied the consumers claim form. You as the provincial administrator will need to review and make a final decision.

• Select the claim number or the Claim OEM Denied button

NOTE: They show slightly different things, but give you the same functionality.

Here you will be able to view the claim form, documents and reason for denial.

Here you will see a summary of the problem(s) and document(s) available.

You will notice you still have the Reassign Arbitrator button and you now have a new one, which is Request Technical Inspection.

There are a number of options for handling the denial, select the appropriate one.

• Eligibility Hearing Required: The manufacturer does not believe the claim is eligible, but the PA believes there is value in investigating the claim further by having a hearing and involving the arbitrators opinion at this point.
• Closed Claim Ineligible: Based upon the review of the information provided the claim is considered ineligible and will be closed.
• Closed Conciliated: The consumer and the manufacturer have come to an agreement prior to arbitration.
• Closed Withdrawn: The consumer has decided to remove their case from the arbitration process

Provide additional notes as you see fit and save the status change NOTE: Once the status change has been made it cannot be altered.

ARLENE TO UPDATE

• A automated letter will be sent to X, X, and X.
• A manual letter should be sent to X, X, and X.

END UPDATE