As a consumer the first step you will complete is to fill out the qualification worksheet. Where you will fill out the details of your claim and create an account so you can view the status and documentation associated with your claim.

Now that you have completed the worksheet you will need to activate your account.

• Check your email and your spam if you do not see an email
• Select the link to activate the account
• Sign in

When logging into your account you will see a number of things; such as, items that require your attention, your claim status, upcoming events and due dates. There is also a place to view any documents or communication about your claim that has been sent through the system. Any communication sent outside of this system will not be saved in the system.

• Blue buttons: Will only show up if you need to do something. Select it and the system will walk you through the process.
• Status: Let you know where you are at in the process. Hover over the “i” and you will see more details about the status.

• Provincial Administrator: This is the individual who is responsible from CAMVAP for your submission and will help you along with way with any questions or concerns. They can be reached at 1-800-206-0685.
• Arbitrator: This is the individual who has been assigned your case and will be responsible for overseeing any hearings and will make a decision on your claim.
• Upcoming Event: Tell you what and when something is required by.
• Claim Problem: Show the problem you provide on your initial submission.

To begin, CAMVAP receives a claim a provincial administrator will review your claim and decide whether:

• To close the claim as ineligible
• Ask for additional input from you as the consumer
• Send it to the manufacturer for their review

There are a number of points throughout the process you will be informed through communication and your dashboard where your claim is located in the process. The manufacturer of your vehicle will decide whether they will agree with your claim or deny it.

• If they deny your claim, a provincial administrator (PA) will review their response and your original submission. If they agree your claim will be considered ineligible. If the PA does not agree with them then you will be asked to fill out claim form to provide additional information.
• If they agree with your claim, you will be asked to fill out a claim form to provide additional information.

You will receive a notification to indicate more information is required. If you are using the online system you will need to log into your account.

The PA is reviewing the information you have sent. They will be decision whether:

• To close the claim as ineligible
• Ask for additional input from you as the consumer
• Send it to the manufacturer for their review

While the manufacturer is reviewing your documents you are able to update your hearing submission.