A consumer calls in or emails, to inform a PA they like remove their claim. You can open the claim, the folder or the status button you are in to select closed withdrawn. Which could be a button or under the change status button menu.

or

• Provide notes as necessary
• Save your decision

The claim will be removed from your dashboard. In the event you need to find the claim again for details and or re-opening the case use the search function.

ARLENE TO UPDATE

• A automated letter will be sent to X, X, and X.
• A manual letter should be sent to X, X, and X.

END UPDATE