The arbitrator is responsible for conducting the hearing and providing a decision to the PA by uploading their report in the system.

The system will show:

• Award Hearing Scheduled the day of the hearing
• Award Awaiting Decision will not occur until the day after the hearing was scheduled
• Hearing Date & Time under upcoming event all days leading up to and 3 hours after the meeting was scheduled

The system is now ready for the arbitrator to provide their decision. You will upload a decision document. You are not able to provide that document until after the hearing is schedule. If for some reason, you held the meeting a few hours earlier the system will not be ready until after the scheduled time.

• When you are in Award Hearing Scheduled you can upload and save your decision. It will stay in this status until the next day
• When you are in Award Awaiting Decision and you upload and save your decision, the claim will automatically move to the next status

In order to provide your decision:

• Select the Award Hearing Scheduled or Award Awaiting Decision button
• Upload the necessary document. You are only able to upload 1 document
• Save

Now it is submitted the claim moves onto Award PA Review, whereby the provincial administrator will review decisions and close the claim accordingly.

As an arbitrator you have decided that another hearing is required to make a decision.

You MUST ensure you DO NOT upload a document first. If you do, the provincial administrator will receive notification that this hearing process is complete and requires their review.

To notify the provincial administrator they need to schedule another hearing:

• Wait until the day after the hearing was scheduled
• Select the Folder

• Select Award Hearing Required

The claim will be moved back to Schedule Award Hearing for the provincial administrator to schedule a hearing.

If the decision has not been received within 14 days, the system will consider the Award Decision Overdue.

ARLENE TO UPDATE

• A automated letter will be sent to X, X, and X.
• A manual letter should be sent to X, X, and X.

END UPDATE