Closing a Claim

There are a number of different closed statuses available.

• Closed Worksheet Ineligible: Vehicle does not meet CAMVAP eligibility requirements
• Closed Claim Form Not Returned: The consumer did not return claim form within the 60 day deadline
• Closed Claim Ineligible: Consumer's claim does not meet CAMVAP eligibility requirements
• Closed Arbitrated: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer
• Closed Ineligible: An arbitrator or PA has deemed that case is not eligible
• Closed Settled: A consumer has accepted a settlement from the manufacturer at/after the arbitration hearing
• Closed Withdrawn: This can happen at any point in time, whereby the consumer removes their interest in proceeding with the claim
• Closed Conciliated: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing

Each of them follow the same process in the system.

• Provide notes as necessary
• Save your decision

The claim will be removed from your dashboard. In the event you need to find the claim again for details and or re-opening the case use the search function.

• Depending on when the case is closed a manual letter should be sent to the consumer, manufacturer, and arbitrator informing them that the claim has been closed and why.