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award_review_request
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This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
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award_review_request [2016/07/27 15:50] 192.168.9.146 |
award_review_request [2019/01/05 22:10] (current) |
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| - | ====== Request Award Review ====== | + | ====== Award Review Request ====== |
| The consumers claim has been closed [[Closed|arbitrated]], [[Closed|ineligible]], or [[Closed|settled]]. They have informed the PA they are not happy with the outcome or the repairs. | The consumers claim has been closed [[Closed|arbitrated]], [[Closed|ineligible]], or [[Closed|settled]]. They have informed the PA they are not happy with the outcome or the repairs. | ||
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| {{::request_award_review_reasoning.png|}} | {{::request_award_review_reasoning.png|}} | ||
| - | === Next Status === | + | ==== Next Status ==== |
| - | The claim will be moved to [[Award Review Required]]. Whereby the arbitrator will review the request and make a decision. | + | The claim will be moved to [[Award Review Required]]. Whereby the arbitrator will review the request and take action- either submit a clarification or request a hearing. |
| - | === Letter(s) === | + | |
| - | **ARLENE TO UPDATE** | + | As a PA you will have the ability to move the claim directly to a hearing. |
| - | * A automated letter will be sent to X, X, and X. | + | * Select the **folder** |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X. | + | * Select **Award Hearing Required** |
| - | **END UPDATE** | + | {{::award_hearing_button.png|}} |
| + | ==== Letter(s) ==== | ||
| + | * A [[Letters|manual letter]] should be sent to the arbitrator notifying them of the review request. | ||
| + | * If a hearing is required, when the hearing has been scheduled a [[Letters|manual letter]] will be sent to the consumer, manufacturer and arbitrator notifying them of the hearing details. | ||
award_review_request.1469634629.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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