Differences

This shows you the differences between two versions of the page.

--- award_review_request [2016/07/26 18:54]
192.168.9.146 created
+++ award_review_request [2019/01/05 22:10] (current)
@@ Line 1: / Line 1: @@
-====== Request Award Review ======
+====== Award Review Request ======
 The consumers claim has been closed [[Closed|arbitrated]], [[Closed|ineligible]], or [[Closed|settled]]. They have informed the PA they are not happy with the outcome or the repairs.
@@ Line 16: / Line 16: @@
 {{::request_award_review_reasoning.png|}}
-The claim will be moved to [[Award Review Required]]. Whereby the arbitrator will review the request and make a decision.
+==== Next Status ====
+The claim will be moved to [[Award Review Required]]. Whereby the arbitrator will review the request and take action- either submit a clarification or request a hearing.
+As a PA you will have the ability to move the claim directly to a hearing.
+  * Select the **folder**
+  * Select **Award Hearing Required**
+{{::award_hearing_button.png|}}
+==== Letter(s) ====
+  * A [[Letters|manual letter]] should be sent to the arbitrator notifying them of the review request.
+  * If a hearing is required, when the hearing has been scheduled a [[Letters|manual letter]] will be sent to the consumer, manufacturer and arbitrator notifying them of the hearing details.
-**ARLENE TO UPDATE**
-  * A automated letter will be sent to X, X, and X.
-  * A [[Letters|manual letter]] should be sent to X, X, and X.
-**END UPDATE**

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