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--- award_clarification_pa_review [2016/07/28 14:08]
192.168.9.146
+++ award_clarification_pa_review [2019/01/05 22:10] (current)
@@ Line 1: / Line 1: @@
 ====== Award Clarification PA Review ======
-Now that the arbitrator has provided some documents to clarify a review request. The PA must review them and make a decision on how to proceed.
+Now that the arbitrator has provided a clarification of the award. The PA must review them and make a decision on how to proceed.
 {{::pa_top_award.png|}}
@@ Line 11: / Line 11: @@
 {{::award_clarification.png|}}
-There are number of options for handling the worksheet, select the appropriate one.
+There are number of options for handling the claim from this stage, select the appropriate one.
 {{::change_status_award_clarification.png|}}
-  * [[Award Review Required]]: The PA believes based on clarification that an Award Hearing is [[Award Hearing Required|required]]. They will push it back to **Award Review Required** then onto **Award Hearing Required**
+  * [[Award Review Required]]: If a review of the award is required [Award Hearing Required|required], the PA will push the claim to **Award Review Required**
-  * **ARLENE TO UPDATE**
+       * A [[Letters|manual letter]] should be sent to the arbitrator requesting a review of the award.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
+  * [[Closed|Closed Arbitrated]]: An arbitrator has made a clarification of the original award which is binding on the consumer and manufacturer.
-  * **END UPDATE**
+       * The arbitrator's clarification and a [[Letters|manual letter]] should be sent to the consumer and manufacturer.
-  * [[Closed|Closed Ineligible]]: Based upon the information collected, a PA or Arbitrator has deemed that the case is ineligible
-  * **ARLENE TO UPDATE**
+  * [[Closed|Closed Settled]]:  If the consumer has accepted a settlement from the manufacturer at or after the arbitration hearing.
-       * A automated letter will be sent to X, X, and X.
+       * the terms of the settlement along with a [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
-  * [[Closed|Closed Arbitrated]]: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer
-  * **ARLENE TO UPDATE**
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
-  * [[Closed|Closed Conciliated]]: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing
-  * **ARLENE TO UPDATE**
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
-  * [[Closed|Closed Settled]]:  A consumer has accepted a settlement from the manufacturer at/after the arbitration hearing.
-  * **ARLENE TO UPDATE**
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
   * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
-  * **ARLENE TO UPDATE**
+       * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
-Provide additional notes as you see fit and save the status change.
+Provide additional notes as you see fit and save the status change.  Please keep in mind all parties can see your notes.
 {{::status_notes.png|Status Notes}}
      NOTE: Once the status change has been made it cannot be altered.

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