There are some situations when a consumer will call in to have their case re-opened. In that case you will need to search for the claim.

After the claim has been found. You are able to reinstate it by selecting the folder icon.

The options available on the next screen will be based upon the type of closed used.

JAMES to REVIEW and confirm assumptions

• Closed Worksheet Ineligible will return to Worksheet PA Review
• Closed Claim Form not Returned and Closed Claim Ineligible will return to Claim Form PA Review
• Closed Arbitrated, Closed Ineligible, Closed Settled will start at Award Review Requested
• Closed Conciliated will
• Closed Withdrawn will