A consumer has now submitted a claim form and a claim form has been reviewed by a provincial administrator (PA) and sent it to the manufacturer for review.

• Select the claim number to view the claim for package.
• The manufacturer will review the claim form and attached documentation. No changes can be made to the claim form.

There are 2 options for handling the claim form, the manufacturer will select the appropriate one:

• Deny Claim Eligibility:The manufacturer has reviewed all the information and decided the claim is not eligible. The PA will review the decision returned by the manufacturer.
  • An automated letter will be sent to the provincial administrator informing them that the manufacturer has returned the claim form.

• Approve Claim Eligibility: The manufacturer has reviewed all the information and agrees that an arbitration hearing is necessary. If the Consumer has requested a Buy-Back, the manufacturer will need to provide its own calculations. The manufacturer will also need to provide their hearing defence and a list of hearing attendees. The PA will review the decision returned by the manufacturer.
  • An automated letter will be sent to the provincial administrator informing them that the manufacturer has returned the claim form.

NOTE: You will notice that there is a new button showing up Hearing Defence. Use this function can be used to provide any additional documents that support your case up to 24hrs before the hearing. NOTE: You

If you do not provide a response within 10 business days, the qualification worksheet will be considered overdue and the claim status will be set to Claim no OEM Response.

• A automated letter will be sent to the manufacturer reminding them that their response is due.