The arbitrator is responsible for conducting the hearing and providing a decision to the PA by uploading their report in the system.

The system will show:

• Award Hearing Scheduled the day of the hearing and 3 hours after the meetings was scheduled
  • For ex. The hearing is scheduled for 1 pm. The status of the claim will not change to Award Awaiting Decision until 4 pm
• Award Awaiting Decision 3 hours after the hearing was scheduled

NOTE: The expectation is that you will provide your report within 14 days. If the decision is not provided within that timeframe it will be considered Award Decision Overdue.

The system is now ready for the arbitrator to provide their decision. You will upload a decision document. You are not able to provide that document until after the hearing is schedule. If for some reason, you held the meeting a few hours earlier the system will not be ready until after the scheduled time.

NOTE: Once the file is uploaded and saved the claim will be moved onto the next status. You are only able to upload 1 document.

• Select the button
• Upload the necessary document and save
• Now it is submitted the claim moves onto Award PA Review

If the decision has not been received within 14 days, the system will consider the Award Decision Overdue.