Technical Inspection

The arbitrators can request a technical inspection at any point in time, from the status Claim Sent to OEM onwards. If needed,the PA can update the claim by requesting an inspection on behalf of the arbitrator. Once a TI has been requested the status of the claim will be put on hold until the inspection is complete and/or cancelled. Upon which the claim will start back up where it left off.

• Select Request Technical Inspection
• Use the pre-defined technical inspection report
• Upload the file to the system
• Confirm you would like to submit the request

Now that you have indicated an inspection is required the following will happen:

• PA will schedule an inspection
• Consumer and technical inspector will go to the location outlined
• Manufacturer will be informed of the inspection
• Technical inspector will provide their report to the PA
• PA will review and upload the document to the system
• Consumer and Manufacturer are given the opportunity to provide an inspection response
• Arbitrator will need to review the document and responses from the Consumer and Manufacturer

Once complete the claim will return to where it was before the technical inspection began.

  For ex. If you were in Claim Approved and a Technical Inspection was requested. The inspection will take 
  place and your claim will return to Claim Approved once complete.

The claim will be moved into Technical Inspection Requested and the provincial administrator will coordinate scheduling the inspection.

• A manual letter should be sent to consumer and manufacturer informing them that the arbitrator has requested a technical inspection. The arbitrator's request should be attached to the letter.
• Following the initial contact with the inspector a manual letter should be sent to the technical inspector confirming their assignment. The arbitrator's request should be attached to the letter.