Differences

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--- worksheet_sent_to_oem [2016/07/07 20:09]
192.168.98.168
+++ worksheet_sent_to_oem [2020/05/12 18:30] (current)
editor
@@ Line 1: / Line 1: @@
 ====== Worksheet Sent to OEM ======
-A consumer has submitted a qualification worksheet and a provincial administrator (PA) has reviewed it and sent it to you the manufacturer for your review.
+A consumer has submitted a qualification worksheet and a provincial administrator has reviewed it and sent it to you the manufacturer for your review.
 {{:manufacturer_table.png|}}
 {{:manufacturer_sent_oem_example.png|}}
-  * Select the **claim number**.
+  * Select the **claim number**
-  * Review the qualification worksheet. You are unable to make any changes.
+  * Review the qualification worksheet. You are unable to make any changes
 There are 2 options for handling the worksheet, select the appropriate one:
-{{::manufacturer_deny_and_worksheet_approved.png|}}
+{{:manf-deny-approve-print.png?nolink|}}
-  * **[[Deny Claim Eligibility|Deny Claim Eligibility]]:** You have reviewed all the information and decided that the claim is not eligible. A PA will review your decision.
+  * [[Deny Claim Eligibility]]: You have reviewed all the information and decided that the worksheet is not eligible. A PA will review your decision and confirm the information you have provided with the consumer.  If the consumer does not meet the CAMVAP eligibility requirements the PA will close the claim.  If The PA believes that  eligibility must be determined by an arbitrator, an eligibility hearing will be scheduled.
-  * **[[Worksheet Approved|Worksheet Approved]]:** You have reviewed all the information and decided that the worksheet is good to move to the next step. A PA will review your decision and assign the claim to an arbitrator.
-Provide additional notes as you see fit and save the status change.
+  * [[Worksheet Approved]]: You have reviewed all the information and decided that the worksheet is good to move to the next step. A PA will review your decision and assign the claim to an arbitrator.
+Provide additional notes as you see fit and save the status change.  Please exercise caution when recording notes as all parties have access to the notes function.
 {{::status_notes.png|Status Notes}}
-**NOTE:** Once the status change has been made it cannot be altered.
+     NOTE: Once the status change has been made it cannot be altered
+====== Worksheet no OEM Response ======
+If you do not provide a response within __**3**__ business days, the qualification worksheet will be considered overdue and the claim status will be set to **Worksheet no OEM Response**.
+==== Letter(s) ===
+  * An automated reminder letter will be forwarded to the manufacturer when the QW is overdue.

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