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worksheet_oem_denied
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This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
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worksheet_oem_denied [2016/07/27 17:29] 192.168.9.146 |
worksheet_oem_denied [2019/01/05 22:10] (current) |
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| {{::qw_status.png|WS OEM Denied Change Status}} | {{::qw_status.png|WS OEM Denied Change Status}} | ||
| * [[Worksheet Approved]]: All the necessary information is available and the worksheet is ready to collect [[Claim Form Requested|claim form]] from the consumer. | * [[Worksheet Approved]]: All the necessary information is available and the worksheet is ready to collect [[Claim Form Requested|claim form]] from the consumer. | ||
| - | * **ARLENE TO UPDATE** | + | * A [[Letters|manual letter]] should be sent to consumer requesting that they complete the claim form. |
| - | * A automated letter will be sent to X, X, and X. | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X. | + | |
| - | * **END UPDATE** | + | |
| * [[Closed|Closed Worksheet Ineligible]]: Based upon the review of the information provided the worksheet is considered ineligible and the claim will be closed. | * [[Closed|Closed Worksheet Ineligible]]: Based upon the review of the information provided the worksheet is considered ineligible and the claim will be closed. | ||
| - | * **ARLENE TO UPDATE** | + | * A [[Letters|manual letter]] should be sent to the consumer and manufacturer indicating that the claim has been closed and why. |
| - | * A automated letter will be sent to X, X, and X. | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X. | + | * [[Worksheet Consumer Input Required]]: The worksheet requires additional information from the consumer. The PA should contact the consumer by phone to obtain the additional information. |
| - | * **END UPDATE** | + | |
| - | * [[Worksheet Consumer Input Required]]: The worksheet requires additional information from the consumer. | + | |
| - | * **ARLENE TO UPDATE** | + | |
| - | * A automated letter will be sent to X, X, and X. | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X. | + | |
| - | * **END UPDATE** | + | |
| * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim. | * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim. | ||
| - | * **ARLENE TO UPDATE** | + | * A [[Letters|manual letter]] should be sent to consumer and manufacturer informing them that the claim has been closed and the reason why it was closed. |
| - | * A automated letter will be sent to X, X, and X. | + | |
| - | * A [[Letters|manual letter]] should be sent to X, X, and X. | + | Provide additional notes as you see fit and save the status change. Please use caution when recording notes as all parties have access to this function. |
| - | * **END UPDATE** | + | {{::status_notes.png|Status Notes}} |
| - | Provide additional notes as you see fit and save the status change {{::status_notes.png|Status Notes}} | + | |
| NOTE: Once the status change has been made it cannot be altered. | NOTE: Once the status change has been made it cannot be altered. | ||
worksheet_oem_denied.1469640580.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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