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worksheet_oem_denied
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This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
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worksheet_oem_denied [2016/07/12 17:10] 192.168.98.168 |
worksheet_oem_denied [2019/01/05 22:10] (current) |
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| ====== Worksheet OEM Denied ====== | ====== Worksheet OEM Denied ====== | ||
| - | The manufacturer has denied the consumers worksheet. The provincial administrator (PA) will need to review and make a final decision. | + | The manufacturer has denied the consumers worksheet. The provincial administrator will need to review and make a final decision. |
| * Select the claim number __**or**__ the **Worksheet OEM Denied** button | * Select the claim number __**or**__ the **Worksheet OEM Denied** button | ||
| {{::pa_top_ws_oem_denied.png|}} | {{::pa_top_ws_oem_denied.png|}} | ||
| Line 7: | Line 7: | ||
| There are a number options for handling the denial, select the appropriate one. | There are a number options for handling the denial, select the appropriate one. | ||
| - | {{::qw_status.png|}} | + | {{::qw_status.png|WS OEM Denied Change Status}} |
| - | * **[[Worksheet Approved|Worksheet Approved]]:** All the necessary information is available and the worksheet is ready to collect **[[Claim Form Requested|claim form]]** from the consumer. | + | * [[Worksheet Approved]]: All the necessary information is available and the worksheet is ready to collect [[Claim Form Requested|claim form]] from the consumer. |
| - | * **[[Closed Worksheet Ineligible|Closed Worksheet Ineligible]]:** Based upon the review of the information provided the worksheet is considered ineligible and the claim will be closed. | + | * A [[Letters|manual letter]] should be sent to consumer requesting that they complete the claim form. |
| - | * **[[Worksheet Consumer Input Required| Worksheet Consumer Input Required]]:** The worksheet requires additional information from the consumer. | + | |
| - | * **[[Closed Withdrawn|Closed Withdrawn]]:** The consumer has decided they would no longer like to proceed with the claim. | + | * [[Closed|Closed Worksheet Ineligible]]: Based upon the review of the information provided the worksheet is considered ineligible and the claim will be closed. |
| - | Provide additional notes as you see fit and save the status change {{::status_notes.png|Status Notes}} | + | * A [[Letters|manual letter]] should be sent to the consumer and manufacturer indicating that the claim has been closed and why. |
| - | **NOTE:** Once the status change has been made it cannot be altered. | + | |
| + | * [[Worksheet Consumer Input Required]]: The worksheet requires additional information from the consumer. The PA should contact the consumer by phone to obtain the additional information. | ||
| + | |||
| + | * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim. | ||
| + | * A [[Letters|manual letter]] should be sent to consumer and manufacturer informing them that the claim has been closed and the reason why it was closed. | ||
| + | |||
| + | Provide additional notes as you see fit and save the status change. Please use caution when recording notes as all parties have access to this function. | ||
| + | {{::status_notes.png|Status Notes}} | ||
| + | NOTE: Once the status change has been made it cannot be altered. | ||
worksheet_oem_denied.1468343412.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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