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--- worksheet_oem_denied [2016/07/08 14:33]
192.168.98.168
+++ worksheet_oem_denied [2019/01/05 22:10] (current)
@@ Line 1: / Line 1: @@
 ====== Worksheet OEM Denied ======
-The manufacturer has denied the consumers worksheet. The provincial administrator (PA) will need to review and make a final decision.
+The manufacturer has denied the consumers worksheet. The provincial administrator will need to review and make a final decision.
-  * Select the claim number or the **Worksheet OEM Denied** button
+  * Select the claim number __**or**__ the **Worksheet OEM Denied** button
-{{:pa_top_table.png|}}
+{{::pa_top_ws_oem_denied.png|}}
 {{::pa_ws_oem_denied.png|}}
-**MUST REVIEW THIS AS IT HAS CHANGED AND IT MAYBE CHANGED AGAIN**
+There are a number options for handling the denial, select the appropriate one.
+{{::qw_status.png|WS OEM Denied Change Status}}
+  * [[Worksheet Approved]]: All the necessary information is available and the worksheet is ready to collect [[Claim Form Requested|claim form]] from the consumer.
+       * A [[Letters|manual letter]] should be sent to consumer requesting that they complete the claim form.
+  * [[Closed|Closed Worksheet Ineligible]]: Based upon the review of the information provided the worksheet is considered ineligible and the claim will be closed.
+       * A [[Letters|manual letter]] should be sent to the consumer and manufacturer indicating that the claim has been closed and why.
+  * [[Worksheet Consumer Input Required]]: The worksheet requires additional information from the consumer. The PA should contact the consumer by phone to obtain the additional information.
+  * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
+       * A [[Letters|manual letter]] should be sent to consumer and manufacturer informing them that the claim has been closed and the reason why it was closed.
+Provide additional notes as you see fit and save the status change.  Please use caution when recording notes as all parties have access to this function.
+ {{::status_notes.png|Status Notes}}
+     NOTE: Once the status change has been made it cannot be altered.
-There are 3 options for handling the denial, select the appropriate one.
-{{:pa_approved_ineligible_info_required.png|}}
-  * **[[Worksheet Approved|Worksheet Approved]]:** All the necessary information is available and the worksheet is ready to collect **[[Claim Form Requested|claim form]]** from the consumer.
-  * **[[Closed Worksheet Ineligible|Closed Worksheet Ineligible]]:** Based upon the review of the information provided the worksheet is considered ineligible and the claim will be closed.
-  * **[[Worksheet Consumer Input Required| Worksheet Consumer Input Required]]:** The worksheet requires additional information from the consumer.
-Provide additional notes as you see fit and save the status change {{::status_notes.png|Status Notes}}
-**NOTE:** Once the status change has been made it cannot be altered.

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