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request_award_review
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request_award_review [2016/07/18 18:21] 192.168.98.168 |
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| - | ====== Request Award Review ====== | ||
| - | The consumers claim has been closed [[Closed|arbitrated]], [[Closed|ineligible]], or [[Closed|settled]]. They have informed the PA they are not happy with the outcome or the repairs. | ||
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| - | As the claim has been removed from the dashboard, you will need to find the claim again using the [[Search|search]] function. | ||
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| - | {{::request_award_review_button.png|}} | ||
| - | * Select the folder | ||
| - | * Summary of the claim will be displayed | ||
| - | * Select Request Award Review from the bottom | ||
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| - | {{::request_award_review.png|}} | ||
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| - | * Provide a reason or a document to support opening the claim again | ||
| - | * Save the information | ||
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| - | {{::request_award_review_reasoning.png|}} | ||
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| - | The claim will be moved to [[Award Hearing Required|Award Hearing Required]]. Whereby the arbitrator will review the request and make a decision. | ||
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| - | **ARLENE TO UPDATE** | ||
| - | * A **[[Letter Templates|automated letter]]** will be sent to X, X, and X. | ||
| - | * A **[[Letters|manual letter]]** should be sent to X, X, and X. | ||
| - | **END UPDATE** | ||
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request_award_review.1468866074.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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