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re-open_case
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re-open_case [2016/07/13 15:51] 192.168.98.168 |
re-open_case [2019/01/05 22:10] (current) |
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| There are some situations when a consumer will call in to have their case re-opened. In that case you will need to [[Search|search]] for the claim. | There are some situations when a consumer will call in to have their case re-opened. In that case you will need to [[Search|search]] for the claim. | ||
| - | After the claim has been found. You are able to reinstate it by selecting the folder icon. | + | After the claim has been found. You are able to reinstate it by selecting the folder icon {{:oem_dashboard_folder.png|}}. |
| - | The options available on the next screen will be based upon the type of **[[Status|closed]]** used. | + | The claim will go back to the status it was in before it was [[Status|closed]]. |
| - | **JAMES to REVIEW and confirm assumptions** | + | Select the appropriate button option for the claim you are reinstating. |
| - | + | ||
| - | * Closed Worksheet Ineligible will return to Worksheet PA Review | + | |
| - | * Closed Claim Form not Returned and Closed Claim Ineligible will return to Claim Form PA Review | + | |
| - | * Closed Arbitrated, Closed Ineligible, Closed Settled will start at Award Review Requested | + | |
| - | * Closed Conciliated will | + | |
| - | * Closed Withdrawn will | + | |
re-open_case.1468425073.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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