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re-open_case
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re-open_case [2016/07/13 14:50] 192.168.98.168 created |
re-open_case [2019/01/05 22:10] (current) |
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| - | ====== Re-open the Case ====== | + | ====== Re-open a Case ====== |
| - | There are some situations when a consumer will call in to have their case re-opened. In that case you will need to [[Search|search]] for the claim. Once it has been found you will... | + | There are some situations when a consumer will call in to have their case re-opened. In that case you will need to [[Search|search]] for the claim. |
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| + | After the claim has been found. You are able to reinstate it by selecting the folder icon {{:oem_dashboard_folder.png|}}. | ||
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| + | The claim will go back to the status it was in before it was [[Status|closed]]. | ||
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| + | Select the appropriate button option for the claim you are reinstating. | ||
re-open_case.1468421444.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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