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dashboard_arbitrator
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dashboard_arbitrator [2016/07/26 16:51] 192.168.9.146 created |
dashboard_arbitrator [2020/05/12 21:11] (current) editor |
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| ===== View Claims ===== | ===== View Claims ===== | ||
| When you first log on you will see a tabular view of the claims you are responsible for. | When you first log on you will see a tabular view of the claims you are responsible for. | ||
| - | {{::arbitrator_dashboard_claim_number.png|}} | + | {{::arb_dashboard_hearing_scheduled.png?nolink|}} |
| ===== Claim ===== | ===== Claim ===== | ||
| When selecting the claim number you will see the consumers: | When selecting the claim number you will see the consumers: | ||
| * Qualification Worksheet if the status is before **Claim Form Requested** | * Qualification Worksheet if the status is before **Claim Form Requested** | ||
| * Claim Form/Application for Arbitration if the status is **Claim Form PA Review** and after | * Claim Form/Application for Arbitration if the status is **Claim Form PA Review** and after | ||
| - | You are able to review information, but you are not able to make any changes. | + | You are able to review information, but you are not able to make any changes or print uploaded documents. |
| - | ===== Folder ===== | + | To print uploaded documents, you must click on the folder icon. |
| - | Select the folder to see the claim's [[status]], who the assigned provincial administrator and arbitrator's are, any upcoming events and the vehicle's issue, documents, technical inspection and past communication. | + | ===== Folder ===== |
| + | {{::blue_folder.png?nolink |}} | ||
| + | Select the folder to see the claim's status, who the assigned provincial administrator and arbitrator's are, any upcoming events and the vehicle's issue, documents, technical inspection and past communication. | ||
| {{::claim_summary_oem.png|Claim Summary}} | {{::claim_summary_oem.png|Claim Summary}} | ||
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| {{::upcoming_event.png|}} | {{::upcoming_event.png|}} | ||
| - | The next screen will show you details of hearing or inspection. This information will be what is being done, date & time, address or teleconference details. | + | The next screen will show you details of hearing or inspection. This information will be what is being done, date & time, address or teleconference details. If the hearing is being held in a different time zone and __**ONLY** |
| + | __ if it is being held in a different time zone will it show up here. | ||
| {{::event_details.png|}} | {{::event_details.png|}} | ||
| + | |||
| + | ===== Claim Status History===== | ||
| + | {{::clock_icon.png?nolink |}}The clock icon will show you the date and time of all of the claim status transitions and notes entered by the PA and Manufacturer. | ||
| + | |||
| + | {{::claim_status_history.png?nolink|}} | ||
| + | |||
| ===== Actions ===== | ===== Actions ===== | ||
| There are two main actions executed by an arbitrator. | There are two main actions executed by an arbitrator. | ||
| Line 54: | Line 63: | ||
| To view those responses select the **Inspection Response** button. You will be able to view multiple responses if multiple inspections have been conducted. | To view those responses select the **Inspection Response** button. You will be able to view multiple responses if multiple inspections have been conducted. | ||
| ====== Processes ====== | ====== Processes ====== | ||
| - | There are a number of statuses in the overall process of a consumer submitting a claim in regards to their vehicle. Here are the processes that require an action from you. | + | There are a number of statuses in the overall process an arbitrator is responsible for. Here are the processes that require an action from you. |
| * [[Request Technical Inspection]] | * [[Request Technical Inspection]] | ||
| * [[Technical Inspection Review Complete]] | * [[Technical Inspection Review Complete]] | ||
| * [[Eligibility Hearing Scheduled|Eligibility Hearing Scheduled & Awaiting Eligibility Decision]] | * [[Eligibility Hearing Scheduled|Eligibility Hearing Scheduled & Awaiting Eligibility Decision]] | ||
| * [[Arbitration Hearing Scheduled|Arbitration Hearing Scheduled & Awaiting Arbitration Decision]] | * [[Arbitration Hearing Scheduled|Arbitration Hearing Scheduled & Awaiting Arbitration Decision]] | ||
| - | * [[Request Award Review|Request Award Review]] | + | * [[Award Review Request]] |
| * [[Award Hearing Scheduled|Award Hearing Scheduled & Award Eligibility Decision]] | * [[Award Hearing Scheduled|Award Hearing Scheduled & Award Eligibility Decision]] | ||
dashboard_arbitrator.1469551863.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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