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closed [2016/07/18 17:33] 192.168.98.168 created |
closed [2019/01/05 22:10] (current) |
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| ====== Closing a Claim ====== | ====== Closing a Claim ====== | ||
| - | There are a number of different [[Status|closed statuses]] available. Each of them follow the same process in the system. | + | There are a number of different [[Status|closed statuses]] available. |
| + | |||
| + | * **Closed Worksheet Ineligible**: Vehicle does not meet CAMVAP eligibility requirements | ||
| + | * **Closed Claim Form Not Returned**: The consumer did not return claim form within the 60 day deadline | ||
| + | * **Closed Claim Ineligible**: Consumer's claim does not meet CAMVAP eligibility requirements | ||
| + | * **Closed Arbitrated**: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer | ||
| + | * **Closed Ineligible**: An arbitrator or PA has deemed that case is not eligible | ||
| + | * **Closed Settled**: A consumer has accepted a settlement from the manufacturer at/after the arbitration hearing | ||
| + | * **Closed Withdrawn**: This can happen at any point in time, whereby the consumer removes their interest in proceeding with the claim | ||
| + | * **Closed Conciliated**: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing | ||
| + | |||
| + | Each of them follow the same process in the system. | ||
| * Provide notes as necessary | * Provide notes as necessary | ||
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| {{::status_notes.png|}} | {{::status_notes.png|}} | ||
| - | The claim will be removed from your dashboard. In the event you need to find the claim again for details and or [[Re-open Case|re-opening]] the case use the [[Search|search]] function. | + | The claim will be removed from your dashboard. In the event you need to find the claim again for details and or [[Re-open Case|re-opening]] the case use the [[search]] function. |
| + | |||
| + | === Letter(s) === | ||
| + | * Depending on when the case is closed a [[Letters|manual letter]] should be sent to the consumer, manufacturer, and arbitrator informing them that the claim has been closed and why. | ||
| - | **ARLENE TO UPDATE** | ||
| - | * A [[Letter Templates|automated letter]] will be sent to X, X, and X. | ||
| - | * A [[Letters|manual letter]] should be sent to X, X, and X. | ||
| - | **END UPDATE** | ||
closed.1468863192.txt.gz · Last modified: 2019/01/05 22:10 (external edit)
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