Differences

This shows you the differences between two versions of the page.

--- award_pa_review [2016/07/28 14:49]
192.168.9.146
+++ award_pa_review [2019/01/05 22:10] (current)
@@ Line 3: / Line 3: @@
   * Select the **Award PA Review** button the summary screen will open up
+{{::award_pa_review.png|}}
   * View the arbitrators document by selecting **Award Decision**
 {{::award_decision.png|}}
 There are a number of options for handling the award decision, select the appropriate one.
 {{::change_status_award_pa_review.png|}}
-  * [[Closed|Closed Ineligible]]: Based upon the information collected, a PA or Arbitrator has deemed that the case is ineligible
+  * [[Closed|Closed Ineligible]]: Based upon the information collected, the Arbitrator has deemed that the case is ineligible
-  * **ARLENE TO UPDATE**
+       * The arbitrator's award and an explanation letter [[Letters|manual letter]] should be sent to consumer and manufacturer.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
   * [[Closed|Closed Arbitrated]]: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer
-  * **ARLENE TO UPDATE**
+       * The arbitrator's award and a [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
-  * [[Closed|Closed Conciliated]]: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing
-  * **ARLENE TO UPDATE**
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
   * [[Closed|Closed Settled]]:  A consumer has accepted a settlement from the manufacturer at/after the arbitration hearing.
-  * **ARLENE TO UPDATE**
+       * The terms of the settlement and a [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
+  * [[Award Hearing Scheduled|Award Awaiting Decision]]: The arbitrator has decided they require additional information is requesting an additional hearing. On other occasions, a technical inspection has occurred and the Arbitrator has a new decision to submit.
-  * **END UPDATE**
+       * A [[Letters|manual letter]] should be sent to consumer and manufacturer.
-  * [[Award Hearing Scheduled|Arbitration Awaiting Decision]]: The PA has decided they require additional information from the arbitrator and are pushing the claim back a status.
-  * **ARLENE TO UPDATE**
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
   * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
-  * **ARLENE TO UPDATE**
+       * A [[Letters|manual letter]] should be sent to the consumer, manufacturer and arbitrator.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
-Provide additional notes as you see fit and save the status change.
+Provide additional notes as you see fit and save the status change.  Please keep in mind all parties can see the notes you record.
 {{::status_notes.png|Status Notes}}

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