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award_pa_review
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award_pa_review [2016/07/18 19:59] 192.168.98.168 created |
award_pa_review [2019/01/05 22:10] (current) |
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| ====== Award PA Review ====== | ====== Award PA Review ====== | ||
| + | The arbitrator has reviewed all of the documents available to deem whether the claim is eligible to proceed further. A decision has been made. | ||
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| + | * Select the **Award PA Review** button the summary screen will open up | ||
| + | {{::award_pa_review.png|}} | ||
| + | * View the arbitrators document by selecting **Award Decision** | ||
| + | {{::award_decision.png|}} | ||
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| + | There are a number of options for handling the award decision, select the appropriate one. | ||
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| + | {{::change_status_award_pa_review.png|}} | ||
| + | * [[Closed|Closed Ineligible]]: Based upon the information collected, the Arbitrator has deemed that the case is ineligible | ||
| + | * The arbitrator's award and an explanation letter [[Letters|manual letter]] should be sent to consumer and manufacturer. | ||
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| + | * [[Closed|Closed Arbitrated]]: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer | ||
| + | * The arbitrator's award and a [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator. | ||
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| + | * [[Closed|Closed Settled]]: A consumer has accepted a settlement from the manufacturer at/after the arbitration hearing. | ||
| + | * The terms of the settlement and a [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator. | ||
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| + | * [[Award Hearing Scheduled|Award Awaiting Decision]]: The arbitrator has decided they require additional information is requesting an additional hearing. On other occasions, a technical inspection has occurred and the Arbitrator has a new decision to submit. | ||
| + | * A [[Letters|manual letter]] should be sent to consumer and manufacturer. | ||
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| + | * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim. | ||
| + | * A [[Letters|manual letter]] should be sent to the consumer, manufacturer and arbitrator. | ||
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| + | Provide additional notes as you see fit and save the status change. Please keep in mind all parties can see the notes you record. | ||
| + | {{::status_notes.png|Status Notes}} | ||
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| + | NOTE: Once the status change has been made it cannot be altered. | ||
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award_pa_review.1468871961.txt.gz ยท Last modified: 2019/01/05 22:10 (external edit)
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