Differences

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--- arbitration_decision_pa_review [2016/07/28 14:44]
192.168.9.146
+++ arbitration_decision_pa_review [2019/01/05 22:10] (current)
@@ Line 11: / Line 11: @@
 {{::change_status_arbitration_decision_pa_review.png|}}
-  * [[Arbitration Hearing Scheduled|Arbitration Awaiting Decision]]: The PA has decided they require additional information from the arbitrator and are pushing the claim back a status.
+  * [[Arbitration Hearing Scheduled|Arbitration Awaiting Decision]]: The PA has decided they require additional information from the arbitrator and are pushing the claim back a status. On other occasions, a technical inspection has occurred and the Arbitrator has a new decision to submit.
-  * **ARLENE TO UPDATE**
+       * A [[Letters|manual letter]] should be sent to the arbitrator outlining what is required.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
+  * [[Closed|Closed Ineligible]]: Based upon the information collected, a PA or Arbitrator has deemed that the case does not meet CAMVAP's eligibility requirements
-  * **END UPDATE**
+       * Depending where the case is in the process a [[Letters|manual letter]] should be sent to the consumer, manufacturer and/or arbitrator.
-  * [[Closed|Closed Ineligible]]: Based upon the information collected, a PA or Arbitrator has deemed that the case is ineligible
-  * **ARLENE TO UPDATE**
+  *   * [[Closed|Closed Arbitrated]]: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer
-       * A automated letter will be sent to X, X, and X.
+       * Depending on the award issued a [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
-  * [[Closed|Closed Arbitrated]]: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer
-  * **ARLENE TO UPDATE**
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
   * [[Closed|Closed Conciliated]]: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing
-  * **ARLENE TO UPDATE**
+       * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
+  * [[Closed|Closed Settled]]:  A consumer has accepted a settlement from the manufacturer at or after the arbitration hearing.
-  * **END UPDATE**
+       * The settlement award along with a [[Letters|manual letter]] should be sent to consumer and manufacturer.
-  * [[Closed|Closed Settled]]:  A consumer has accepted a settlement from the manufacturer at/after the arbitration hearing.
-  * **ARLENE TO UPDATE**
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
   * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
-  * **ARLENE TO UPDATE**
+       * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator notifying them that the claim has been withdrawn by the consumer.
-       * A automated letter will be sent to X, X, and X.
-       * A [[Letters|manual letter]] should be sent to X, X, and X.
-  * **END UPDATE**
 Provide additional notes as you see fit and save the status change.

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