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--- arbitration_decision_pa_review [2016/07/18 17:31]
192.168.98.168
+++ arbitration_decision_pa_review [2019/01/05 22:10] (current)
@@ Line 8: / Line 8: @@
 {{::pa_arbitratrion_decision.png|}}
-There are number of options for handling the worksheet, select the appropriate one.
+There are number of options for handling the arbitration decision, select the appropriate one.
 {{::change_status_arbitration_decision_pa_review.png|}}
-  * [[Arbitration Hearing Scheduled|Arbitration Awaiting Decision]]: The PA has decided they require additional information from the arbitrator and are pushing the claim back a status.
+  * [[Arbitration Hearing Scheduled|Arbitration Awaiting Decision]]: The PA has decided they require additional information from the arbitrator and are pushing the claim back a status. On other occasions, a technical inspection has occurred and the Arbitrator has a new decision to submit.
-  * [[Closed|Closed Ineligible]]: Based upon the information collected, a PA or Arbitrator has deemed that the case is ineligible
+       * A [[Letters|manual letter]] should be sent to the arbitrator outlining what is required.
-  * [[Closed|Closed Arbitrated]]: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer
-  * [[Closed|Closed Conciliated]]: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing **I SUSPECT THIS WILL BE REMOVED FROM HERE. IF IT IS A NEW IMAGE WILL NEED TO BE CREATED**
+  * [[Closed|Closed Ineligible]]: Based upon the information collected, a PA or Arbitrator has deemed that the case does not meet CAMVAP's eligibility requirements
-  * [[Closed|Closed Settled]]:  A consumer has accepted a settlement from the manufacturer at/after the arbitration hearing.
+       * Depending where the case is in the process a [[Letters|manual letter]] should be sent to the consumer, manufacturer and/or arbitrator.
-  * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
+  *   * [[Closed|Closed Arbitrated]]: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer
+       * Depending on the award issued a [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator.
+  * [[Closed|Closed Conciliated]]: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing
+       * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator.
+  * [[Closed|Closed Settled]]:  A consumer has accepted a settlement from the manufacturer at or after the arbitration hearing.
+       * The settlement award along with a [[Letters|manual letter]] should be sent to consumer and manufacturer.
+  * [[Closed|Closed Withdrawn]]: The consumer has decided they would no longer like to proceed with the claim.
+       * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator notifying them that the claim has been withdrawn by the consumer.
 Provide additional notes as you see fit and save the status change.
 {{::status_notes.png|Status Notes}}
-**NOTE:** Once the status change has been made it cannot be altered.
+     NOTE: Once the status change has been made it cannot be altered.

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