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aftermarket_part_s_verification_provided
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aftermarket_part_s_verification_provided [2020/03/30 17:36] editor [Aftermarket Part(s) Verification Provided] |
aftermarket_part_s_verification_provided [2020/04/14 16:08] (current) editor [Aftermarket Part(s) Verification Provided] |
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| ====== Aftermarket Part(s) Verification Provided ====== | ====== Aftermarket Part(s) Verification Provided ====== | ||
| - | The manufacturer has denied the consumers claim form and provided documents such as; | + | The manufacturer has denied the consumers claim and alleges that the vehicle problems are caused by or due to an aftermarket installed on the vehicle and provided documents such as; |
| * build sheets | * build sheets | ||
| Line 8: | Line 8: | ||
| * photograph of the aftermarket part | * photograph of the aftermarket part | ||
| - | You as the provincial administrator will need to review the verification documents along with all other manufacturer denial reasons. | + | You as the provincial administrator will need to review the aftermarket part(s) verification documents along with all other manufacturer denial reasons. |
| * Select the **blue folder icon** button to view these documents. They will be part of the manufacturer's defense documents. | * Select the **blue folder icon** button to view these documents. They will be part of the manufacturer's defense documents. | ||
| {{::claim_oem_denied_button.png|}} | {{::claim_oem_denied_button.png|}} | ||
| - | ===== Actions ===== | + | |
| - | You will notice that you have the [[Reassign Arbitrator]] button and you now have a new one, which is [[Request Technical Inspection]]. | + | |
| ===== Statuses ===== | ===== Statuses ===== | ||
| There are a number of options for handling the consumer's response to the Aftermarket Part Verification Documents, select the appropriate one. | There are a number of options for handling the consumer's response to the Aftermarket Part Verification Documents, select the appropriate one. | ||
| {{::change_status_claim_oem_denied.png|}} | {{::change_status_claim_oem_denied.png|}} | ||
| - | * [[Eligibility Hearing Required]]: The manufacturer does not believe the claim is eligible, but the PA believes the consumer meets the CAMVAP eligibility requirements and schedules an eligibility hearing. | + | * [[Aftermarket Part(s) Verification Provided]]: The manufacturer does not believe the claim is eligible and is claiming that the allegation is caused or due to an aftermarket part installed on the vehicle.. |
| - | * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator outlining why an eligibility hearing has been scheduled and the hearing details. | + | * A [[Letters|manual letter]] should be sent to consumer with the verification documents attached, outlining the consumer's options: |
| + | |||
| + | - Remove the aftermarket part(s) within 21 days from receiving the notice | ||
| + | - Remove the allegation(s) that the manufacturer claims is caused or due to the aftermarket part(s) | ||
| + | - Withdraw the entire claim, particularly if the sole allegation(s) is claimed by the manufacturer as caused by or due to aftermarket part(s) | ||
| + | - Dispute the verification documents and provide a written request to the provincial administrator for an arbitration specialist to complete an aftermarket part issue review | ||
| + | |||
| * [[Closed|Closed Claim Ineligible]]: Based upon the review of the information provided by the manufacturer the claim is considered ineligible and will be closed. | * [[Closed|Closed Claim Ineligible]]: Based upon the review of the information provided by the manufacturer the claim is considered ineligible and will be closed. | ||
| * A [[Letters|manual letter]] should be sent to consumer and manufacturer indicating that the claim has been closed and why. | * A [[Letters|manual letter]] should be sent to consumer and manufacturer indicating that the claim has been closed and why. | ||
| Line 32: | Line 36: | ||
| - | Provide additional notes as you see fit and save the status change. Please use caution when recording claim notes as all parties have access to the notes. | + | Provide additional notes as you see fit and save the status change. Please use caution when recording claim notes as manufacturers, arbitrators and arbitration specialists have access to the notes. |
| {{::status_notes.png|Status Notes}} | {{::status_notes.png|Status Notes}} | ||
| NOTE: Once the status change has been made it cannot be altered. | NOTE: Once the status change has been made it cannot be altered. | ||
aftermarket_part_s_verification_provided.1585589781.txt.gz · Last modified: 2020/03/30 17:36 by editor
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