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aftermarket_part_s_verification_provided
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aftermarket_part_s_verification_provided [2020/03/30 17:27] editor |
aftermarket_part_s_verification_provided [2020/04/14 16:08] (current) editor [Aftermarket Part(s) Verification Provided] |
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| ====== Aftermarket Part(s) Verification Provided ====== | ====== Aftermarket Part(s) Verification Provided ====== | ||
| - | The manufacturer has denied the consumers claim form and provided documents such as; | + | The manufacturer has denied the consumers claim and alleges that the vehicle problems are caused by or due to an aftermarket installed on the vehicle and provided documents such as; |
| * build sheets | * build sheets | ||
| Line 8: | Line 8: | ||
| * photograph of the aftermarket part | * photograph of the aftermarket part | ||
| - | You as the provincial administrator will need to review the verification documents along with all other manufacturer denial reasons. | + | You as the provincial administrator will need to review the aftermarket part(s) verification documents along with all other manufacturer denial reasons. |
| - | * Select the **claim number** or the **Claim OEM Denied** button | + | * Select the **blue folder icon** button to view these documents. They will be part of the manufacturer's defense documents. |
| - | **NOTE:** They show slightly different things, but give you the same functionality. | + | |
| {{::claim_oem_denied_button.png|}} | {{::claim_oem_denied_button.png|}} | ||
| + | |||
| + | |||
| + | ===== Statuses ===== | ||
| + | There are a number of options for handling the consumer's response to the Aftermarket Part Verification Documents, select the appropriate one. | ||
| + | |||
| + | {{::change_status_claim_oem_denied.png|}} | ||
| + | * [[Aftermarket Part(s) Verification Provided]]: The manufacturer does not believe the claim is eligible and is claiming that the allegation is caused or due to an aftermarket part installed on the vehicle.. | ||
| + | * A [[Letters|manual letter]] should be sent to consumer with the verification documents attached, outlining the consumer's options: | ||
| + | |||
| + | - Remove the aftermarket part(s) within 21 days from receiving the notice | ||
| + | - Remove the allegation(s) that the manufacturer claims is caused or due to the aftermarket part(s) | ||
| + | - Withdraw the entire claim, particularly if the sole allegation(s) is claimed by the manufacturer as caused by or due to aftermarket part(s) | ||
| + | - Dispute the verification documents and provide a written request to the provincial administrator for an arbitration specialist to complete an aftermarket part issue review | ||
| + | | ||
| + | * [[Closed|Closed Claim Ineligible]]: Based upon the review of the information provided by the manufacturer the claim is considered ineligible and will be closed. | ||
| + | * A [[Letters|manual letter]] should be sent to consumer and manufacturer indicating that the claim has been closed and why. | ||
| + | |||
| + | * [[Closed|Closed Conciliated]]: The consumer and the manufacturer have come to an agreement prior to arbitration. | ||
| + | * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator indicating that the claim has been closed and why. | ||
| + | |||
| + | * [[Closed|Closed Withdrawn]]: The consumer has decided to remove their case from the arbitration process | ||
| + | * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator indicating that the claim has been closed and why. | ||
| + | |||
| + | |||
| + | Provide additional notes as you see fit and save the status change. Please use caution when recording claim notes as manufacturers, arbitrators and arbitration specialists have access to the notes. | ||
| + | {{::status_notes.png|Status Notes}} | ||
| + | NOTE: Once the status change has been made it cannot be altered. | ||
| + | |||
aftermarket_part_s_verification_provided.1585589222.txt.gz · Last modified: 2020/03/30 17:27 by editor
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