https://cms-wiki.azurewebsites.net/doc/ 2026-04-14T07:43:26+00:00 https://cms-wiki.azurewebsites.net/doc/ https://cms-wiki.azurewebsites.net/doc/lib/tpl/dokuwiki/images/favicon.ico text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=account&rev=1546726259&do=diff Account Under the account menu you are able update your settings, password, and sign in & out. Sign in When signing in, input your username and password. Follow instructions for forgotten passwords. [Sign in] Settings Manufacturer As a Manufacturer you have the ability to update/change the following settings: text/html 2021-08-05T14:39:21+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=activate&rev=1628174361&do=diff Activate Consumer Account Now that you have completed the worksheet you will need to activate your account. * Check your email and your spam if you do not see an email from cms@camvap.ca. * Select the link Activate Account and Claim to activate the account. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=administration&rev=1546726259&do=diff Administration Under the administration tab you are able to view and manage the following: [Administration] * User management text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=administrator&rev=1546726259&do=diff Administrator Welcome to CAMVAP's Claim Management System! You are able to a number of things in this system create, edit, view and delete information. Specifically, in an administrative role when it comes to claims what you are able to do is limited under certain circumstances. All other items you have full administrative control. text/html 2020-04-14T16:39:31+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=aftermarket_part_s_issue_awaiting_decision&rev=1586882371&do=diff Aftermarket Part(s) Issue Awaiting Decision An Arbitration Specialist has been assigned by the Provincial Administrator to review the Aftermarket Part(s) Issue. text/html 2020-04-14T16:37:35+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=aftermarket_part_s_removal_consented&rev=1586882255&do=diff Aftermarket Part(s) Removal Consented The consumer had the opportunity to review the verification documents provided by the manufacturer and chose to remove the aftermarket part(s) within 21 days from the day the verification documents were forwarded by the Provincial Administrator. text/html 2020-04-14T16:08:01+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=aftermarket_part_s_verification_provided&rev=1586880481&do=diff Aftermarket Part(s) Verification Provided The manufacturer has denied the consumers claim and alleges that the vehicle problems are caused by or due to an aftermarket installed on the vehicle and provided documents such as; * build sheets * work orders text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=arbitration_decision_pa_review&rev=1546726259&do=diff Arbitration Decision PA Review The arbitrator has reviewed all of the documents available to deem whether the claim is eligible to proceed further. A decision has been made. * Select the Arbitration Decision PA Review button the summary screen will open up text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=arbitration_hearing_scheduled&rev=1546726259&do=diff Arbitration Hearing Scheduled & Arbitration Awaiting Decision The arbitrator is responsible for conducting the hearing and providing a decision to the PA by uploading their report in the system. The system will show: * Arbitration Hearing Scheduled text/html 2020-03-30T13:32:41+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=arbitration_specialist&rev=1585575161&do=diff Arbitration Specialist Welcome to CAMVAP's Claim Management System! Top Ribbon * Account * Settings * Password * Language can be adjusted using the drop down menu [Language] Dashboard * Dashboard Arbitration Specialist Processes There is one status in the overall process an arbitration specialist is responsible for. Here is the process that requires an action from you. text/html 2020-05-12T21:11:57+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=arbitrator&rev=1589317917&do=diff Arbitrator Welcome to CAMVAP's Claim Management System! You are able to do a number of things in this system: * Make eligibility decisions on a consumers claim * Make an award decision * Review and/or provide clarification on a decision * View documents, details on open & closed claims * text/html 2020-05-12T21:12:03+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=arbitrator_award_hearing_scheduled&rev=1589317923&do=diff Award Hearing Scheduled & Award Awaiting Decision The arbitrator is responsible for conducting the hearing and providing a decision to the PA by uploading their report in the system. The system will show: * Award Hearing Scheduled the day of the hearing text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=area_served_region&rev=1546726259&do=diff Area Served & Region There are two different ways to look at where an arbitrator and technical inspector provide their services. Region Which shows the larger area they address. * Ontario * Alberta & Northwest Territories * Quebec * Manitoba text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=assign_arbitrator&rev=1546726259&do=diff Assign an Arbitrator As a PA you will need to assign an arbitrator to the claim. * Select Worksheet Approved [Worksheet Approved] A list of available arbitrators will be made available. It will show their name, the number of hearings they have arbitrated, the area they serve and contact information. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=award_clarification_pa_review&rev=1546726259&do=diff Award Clarification PA Review Now that the arbitrator has provided a clarification of the award. The PA must review them and make a decision on how to proceed. * Select Award Clarification PA Review * Summary page will display * Select the text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=award_hearing_required&rev=1546726259&do=diff Award Hearing Required Now that it has been deemed necessary to conduct an award hearing the PA will need to schedule a hearing. * Select the Award Hearing Required button The arbitrator's name will be located on the top of the screen. By selecting their name it will take you to your email, this will not be tracked in the system. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=award_hearing_scheduled&rev=1546726259&do=diff Award Hearing Scheduled & Award Awaiting Decision The arbitrator is responsible for conducting the hearing and providing a decision to the PA by uploading their report in the system. The system will show: * Award Hearing Scheduled the day of the hearing text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=award_pa_review&rev=1546726259&do=diff Award PA Review The arbitrator has reviewed all of the documents available to deem whether the claim is eligible to proceed further. A decision has been made. * Select the Award PA Review button the summary screen will open up * View the arbitrators document by selecting text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=award_review_request&rev=1546726259&do=diff Award Review Request The consumers claim has been closed arbitrated, ineligible, or settled. They have informed the PA they are not happy with the outcome or the repairs. As the claim has been removed from the dashboard, you will need to find the claim again using the search function. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=award_review_required&rev=1546726259&do=diff Award Review Required A consumer or manufacturer has informed a PA that the arbitration decision has not be handled to their satisfaction. As an arbitrator you will receive a notification on your dashboard indicating you must review an award. * text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=claim_approved&rev=1546726259&do=diff Claim Approved Now that it has been deemed necessary to conduct an eligibility hearing the PA will need to schedule a hearing. * Select the Claim Approved button The arbitrator's name will be located on the top of the screen. By selecting their name it will take you to your email, this will not be tracked in the system. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=claim_consumer_input_required&rev=1546726259&do=diff Claim Form Consumer Input Required As a consumer you will either receive an email/letter from the provincial administrator asking for addition information or clarification. If you do not have an email on file, they will call you. * If you receive a text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=claim_form_pa_review&rev=1546726259&do=diff Claim Form PA Review When a consumer submits a claim form or provides additional information you have asked for, you will need to review it and decide whether it is ineligible, withdrawn, conciliated, requires more information, or send to the manufacturer. * Select the claim number under the claim column or select the Claim Form PA Review text/html 2021-08-23T16:41:58+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=claim_form_requested&rev=1629736918&do=diff Claim Form Requested You have the ability to save your claim form along the way. You must fully complete a step before you are able to save it. Use the Save & Continue buttons after each step. * Take note of the due date. This is found in the Upcoming Event text/html 2020-05-12T20:15:21+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=claim_sent_to_oem&rev=1589314521&do=diff Claim Sent to Manufacturer A consumer has now submitted a claim form and a claim form has been reviewed by a provincial administrator (PA) and sent it to the manufacturer for review. * Select the claim number to view the claim for package. * The manufacturer will review the claim form and attached documentation. No changes can be made to the claim form. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=closed&rev=1546726259&do=diff Closing a Claim There are a number of different closed statuses available. * Closed Worksheet Ineligible: Vehicle does not meet CAMVAP eligibility requirements * Closed Claim Form Not Returned: The consumer did not return claim form within the 60 day deadline text/html 2020-05-12T16:28:30+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=consumer&rev=1589300910&do=diff Consumer Welcome to CAMVAP's Claim Management System! There are a number of statuses in the overall process a consumer is responsible for. Here are some processes that might require an action from you in the system. * Qualification Worksheet * Account Activation * Worksheet Consumer Input Required * Claim Form Requested * Claim Consumer Input Required * Hearing Defence * text/html 2020-05-12T15:48:03+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=consumer_account&rev=1589298483&do=diff Consumer Account Under the account menu you are able update your settings, password, and sign in & out. Consumer Sign in When signing in, input your username and password. A common user error is entering your email address instead of your username. If you forgot your username, please email info@camvap.ca. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=cover_letter&rev=1546726259&do=diff Cover Letter Cover letters are used to print the name and address of a Consumer. It will enable the PA to utilize this in the envelope for mailing. * There is only 1 active cover letter template at a time, therefore if a new one is created the old one must be disabled text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=dashboard_administrator&rev=1546726259&do=diff Dashboard Administrator Each dashboard is specific to the user. On your dashboard as an administrator you have the ability to see everyone's claims. You have the ability to drill down based on region and PA. When you do that, the information provided will be based on those details. text/html 2020-05-12T21:11:04+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=dashboard_arbitrator&rev=1589317864&do=diff Arbitrator Dashboard Each dashboard is specific to the user. For the Arbitrator it will show the claims connected to them. View Claims When you first log on you will see a tabular view of the claims you are responsible for. Claim When selecting the claim number you will see the consumers: text/html 2020-05-12T15:52:16+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=dashboard_consumer&rev=1589298736&do=diff Consumer As a consumer the first step you will complete is to fill out the qualification worksheet. Where you will fill out the details of your claim and create an account so you can view the status and documentation associated with your claim. Navigating your Dashboard text/html 2020-05-12T20:33:51+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=dashboard_manufacturer&rev=1589315631&do=diff Manufacturer Dashboard Each dashboard is specific to the user. For the Manufacturer it will show all the claims you are connected to. View Claims You are able to view open and closed claims. * Open: When you first log on you will see a tabular view of the open claims on your vehicles. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=dashboard_pa&rev=1546726259&do=diff PA Dashboard Each dashboard is specific to the user. It will show the claims connected to them. The dashboard shows 3 major states: * Needs Attention are claims that are waiting for your review and/or input * Coming Soon are claims that you are waiting for another user to provide their review and/or input before you can do anything else with it text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=decisions&rev=1546726259&do=diff Decision This feature is only for administrative users. Here is where information about the final results on a closed case are inputted so that certain reports can be created. There are two different views: * Closed Claims without Decisions Recorded text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=deny_claim_eligibility&rev=1546726259&do=diff Deny Worksheet/Claim Eligibility When as a manufacturer you decide to deny a worksheet/claim indicating it is ineligible, a reason must be provided. There are a number of pre-defined reasons available. Reasons for Denial * Review reasons for denial text/html 2024-02-09T19:40:07+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=eligibility_hearing_required&rev=1707507607&do=diff Eligibility Hearing Required Now that it has been deemed necessary to conduct an eligibility hearing the PA will need to schedule a hearing. * Select the Eligibility Hearing Required button [Eligibility Hearing Required] The arbitrator's name will be located on the top of the screen. By selecting their name it will take you to your email, this will not be tracked in the system. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=eligibility_hearing_scheduled&rev=1546726259&do=diff Eligibility Hearing Scheduled & Eligibility Awaiting Decision The arbitrator is responsible for conducting the hearing and providing a decision to the PA by uploading their report in the system. The system will show: * Eligibility Hearing Scheduled text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=eligibility_pa_review&rev=1546726259&do=diff Eligibility PA Review The arbitrator has reviewed all of the documents available to deem whether the claim is eligible to proceed further. A decision has been made. * Select the Eligibility PA Review button the summary screen will open up * View the arbitrators document by selecting text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=event&rev=1546726259&do=diff Event An event is an action that takes place. These do not have specific buttons or active actions required by the PA. An administrator can set up a number of manual and automated communications to a variety of recipients. * Arbitrator Assigned: A new arbitrator is assigned to the claim. text/html 2020-05-12T20:25:18+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=hearing_defence&rev=1589315118&do=diff Manufacturer Claim Approved This section allows you to include all individuals on your side who you would like to attend the hearing. You are also able to add supporting documents. You can edit this information right up until the hearing. Hearing Attendee text/html 2020-05-12T14:29:45+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=hearing_defense&rev=1589293785&do=diff Hearing Defense This section allows you to include all individuals on your side who you would like to attend the hearing. You are also able to add supporting documents. You can edit this information right up until the hearing. Hearing Attendee * text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=inspection_response&rev=1546726259&do=diff Inspection Response Both consumers and manufacturers are given 7 days to view the technical inspectors report and provide a response if so desired. Those responses will not be shared between parties until that time has passed. * Select Technical Inspections text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=invoice&rev=1546726259&do=diff Invoice Provincial Administrators have access to an invoicing report. This report will allow you to view your billable activity for a given period. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=letters&rev=1546726259&do=diff Letters Letters menu contain communication to users within the claim process that have not been sent yet. Those letters may not have been sent because they are a manual letter in draft state or they have a missing or invalid placeholder and require attention from a PA. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_arbitrators&rev=1546726259&do=diff Arbitrators Arbitrators are people who review and judge claims. Create a New Arbitrator To create a new arbitrator select Add an Arbitrator and a contact form will pop up. [Create] Input Information Using the above information collection form, you will insert contact information and other details for the arbitrator. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_hearing_venues&rev=1546726259&do=diff Hearing Venues A list of locations where hearings of claims are held. Create a New Hearing Venue To create a new hearing venue select Add a Hearing Venue and a form will pop up. [Create] Input Information Using the collection form, you will insert the name of the venue, region, address and directions for the hearing venue. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_holidays&rev=1546726259&do=diff Holidays In order for the workflows to work properly with the calendar day deadlines, holidays will need to be included. At this time the system only recognizes what holidays are put in here manually, it is NOT based upon a region. Create Holidays text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_letter_templates&rev=1546726259&do=diff Letter Templates Letter templates are where ONLY CAMVAP's administrator is able to create, edit and review letters that are sent out to users. Create a New Template To create a new template select Create a New Letter Template and a contact form will pop up. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_manufacturers&rev=1546726259&do=diff Manufacturer Manufacturers are an automobile producer, who respond and contribute to claims. Create a New Manufacturer To create a new manufacturer select Add a Manufacturer and a form will pop up. [Create Manufacturer] Input Information Using the collection form, you will insert the name, address and contact information for the manufacturer. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_provincial_administrators&rev=1546726259&do=diff Provincial Administrators There are 7 different regional offices that administer the CAMVAP program across Canada. Each office can have multiple Provincial Administrators (PA) assigned to handling claims. Information on the contract start and end dates, region and addresses of these offices are contained in this area, along with the assigned PAs for each office. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_static_attachments&rev=1546726259&do=diff Static Attachments Static attachments are ONLY for CAMVAP's administrator. They are files/documents that can be added to letter templates and manual letters that are sent to users. Here you are able to create, edit and delete attachments. Create a Static Attachment To create a new static attachment select text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_statuses&rev=1546726259&do=diff Statuses Claims go through a number of different statuses and events. For every status there is an English and French version. The information provided is a name and description. As an administrator you have the ability to update the content available. Such as deleting or changing the name and description. When you change this information it will alter how the name is viewed and the information that pops up when you hover over the (i). text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_technical_inspectors&rev=1546726259&do=diff Technical Inspector A technical inspector is a mechanic or other professional who will test, research and provide additional details for a claim. They do not have access to this system. Create a New Technical Inspector To create a new technical inspector select text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_users_and_roles&rev=1546726259&do=diff Users & Roles Users of the system are consumers, provincial administrators, arbitrators and manufacturers. Each of them will have a user account created for them. This allows them to access the system and the areas appropriate to their role. Technical inspectors text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_vehicle_models&rev=1546726259&do=diff Vehicle Models As an administrator it is important to add in new vehicle models and remove older ones that are no longer valid in the program. This information is verified with the VIN service. NOTE: You will be responsible for updating the vehicle type, as that information is not acquired from the VIN service. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_wmis&rev=1546726259&do=diff World Manufacturer Identifier (WMI) The World Manufacturer Identifier (WMI) code is the first three characters in a Vehicle Identification Number (VIN). It uniquely identifies the manufacturer of the vehicle. This list determines which manufacturers/brands the CAMVAP program supports. There are some manufacturers that are supported, but a particular brand they produce is not. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=maintenance_workflow&rev=1546726259&do=diff Workflow Workflows are based on the different statuses CAMVAP uses. They define what status goes where, what kind of deadlines are placed on statuses. CAUTION This area should be edited with great caution. If you feel there is the need to add or delete a transition, please contact MERAK in advance. As this could have a significant effect on how claims are moved through the different statuses. text/html 2020-05-12T20:42:54+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=manufacturer&rev=1589316174&do=diff Manufacturer Welcome to CAMVAP's Claim Management System! Processes There are a number of statuses in the overall process as a manufacturer you are responsible for. Here are the processes in the system that require an action from you. * Manufacturer - Worksheet Sent to OEM * Manufacturer - Claim Sent to OEM * text/html 2020-05-12T20:29:19+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=manufacturer_-_claim_sent_to_oem&rev=1589315359&do=diff Claim Sent to Manufacturer A consumer has now submitted a claim form and a claim form has been reviewed by a provincial administrator (PA) and sent it to the manufacturer for review. * Select the claim number to view the claim for package. * The manufacturer will review the claim form and attached documentation. No changes can be made to the claim form. text/html 2021-08-16T18:08:02+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=manufacturer_-_worksheet_sent_to_oem&rev=1629137282&do=diff Worksheet Sent to OEM A consumer has submitted a qualification worksheet and a provincial administrator has reviewed it and sent it to you the manufacturer for your review. * Select the Claim Number * Review the qualification worksheet. NOTE: You are unable to make any changes to the qualification worksheet. text/html 2020-05-12T20:42:28+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=manufacturer_account&rev=1589316148&do=diff Account Under the account menu you are able update your settings, password, and sign in & out. Sign in When signing in, input your username and password. A common user error is entering your email address instead of your username. If you forgot your username, please email info@camvap.ca. text/html 2020-05-12T20:27:00+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=manufacturer_hearing_defense&rev=1589315220&do=diff Manufacturer Hearing Defense This section allows you to include all individuals on your side who you would like to attend the hearing. You are also able to add supporting documents. You can edit this information right up until the hearing. Hearing Attendee text/html 2020-05-12T20:28:01+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=manufacturer_inspection_response&rev=1589315281&do=diff Inspection Response Both consumers and manufacturers are given 7 days to view the technical inspectors report and provide a response if so desired. Those responses will not be shared between parties until that time has passed. * Select Technical Inspections text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=oem_claim_denied&rev=1546726259&do=diff Claim Manufacturer Denied The manufacturer has denied the consumers claim form. You as the provincial administrator will need to review and make a final decision. * Select the claim number or the Claim OEM Denied button NOTE: They show slightly different things, but give you the same functionality. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=placeholders&rev=1546726259&do=diff Placeholders There are a number of values that the system holds. A placeholder signifies a specific piece of data the system must provide in the location it has been placed in. When you insert a placeholder into a letter the data associated with that claim will be pulled into either the email or letter without any manual input. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=provincial_administrator&rev=1546726259&do=diff Provincial Administrator Welcome to CAMVAP's Claim Management System! You are able to do a number of things in this system: * View, track and move a consumers claim throughout the process * Access documents and information in one location * Schedule hearings and inspections text/html 2021-07-26T21:09:07+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=qualification_worksheet&rev=1627333747&do=diff Qualification Worksheet This form is for consumers who are interested in making a claim for their vehicle. There are incidences where consumers are unable to submit a claim form online. A provincial administrator is able to submit a claim on behalf of a consumer. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=re-open_case&rev=1546726259&do=diff Re-open a Case There are some situations when a consumer will call in to have their case re-opened. In that case you will need to search for the claim. After the claim has been found. You are able to reinstate it by selecting the folder icon . The claim will go back to the status it was in before it was text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=reassign_arbitrator&rev=1546726259&do=diff Reassign Arbitrator For some reason or other you need to change who the arbitrator is. * Select the folder [Reassign Arbitrator] * Choose the reassign arbitrator button from either the top of the screen or the bottom. A list of available arbitrators will be made available. It will show their name, the number of hearings they have arbitrated, the area they serve and contact information. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=reports&rev=1546726259&do=diff Reports There a number of reports that are available. Reports can be exported as a PDF or excel file. When exported as an excel file there maybe the requirement to manually adjust the reports. Invoice This report is to view billable activity for PAs, Arbitrators and Technical Inspectors. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=request_technical_inspection&rev=1546726259&do=diff Technical Inspection The arbitrators can request a technical inspection at any point in time, from the status Claim Sent to OEM onwards. If needed,the PA can update the claim by requesting an inspection on behalf of the arbitrator. Once a TI has been requested the status of the claim will be put on hold until the inspection is complete and/or cancelled. Upon which the claim will start back up where it left off. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=search&rev=1546726259&do=diff Search To search for a particular claim use the search field in the far left ribbon. * Type in a name or claim number Results will list claims with the information you searched for. They will also let you know if the claim is open or closed at the time. text/html 2020-03-25T15:34:31+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=start&rev=1585150471&do=diff Training Tool * Training Tool Initial * Administration * Account * Worksheet Submission Role Select your role and you will be taken to an introductory page that will walk you through your dashboard and the processes you are responsible for. * Administrator * Provincial Administrator * Manufacturer * Arbitrator * Consumer * Arbitration Specialist Ribbon The administrative staff of CAMVAP has access to all of these features. However, PAs have access to letters and start… text/html 2020-03-30T15:20:42+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=status&rev=1585581642&do=diff Status Worksheet * Worksheet Submitted: Information submitted by consumer. PA informed of submission * Worksheet PA Review: PA reviews information from consumer. PA asks for more information, sends to the manufacturer, or closes claim ineligible * Worksheet Sent to OEM: Worksheet has been forwarded to the manufacturer for review and a decision. text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=technical_inspection_report_required&rev=1546726259&do=diff Technical Inspection Report Required This button will show up at the end of the business day in which the inspection was scheduled. It will also show when the report will be considered overdue if it has not been received by that date. Contact Information text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=technical_inspection_requested&rev=1546726259&do=diff Technical Inspection Requested Now that a technical inspection has been requested, as a PA you will need to review the attached documents, assign a inspector to the claim and schedule a date and location for the inspection to be held. Assigning a Technical Inspector text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=technical_inspection_review_complete&rev=1546726259&do=diff Technical Inspection Review Complete Once a technical inspection is complete and all documents and responses have been provided the arbitrator will be responsible for reviewing all the information and making a decision. There is a expected timeframe of 14 days to make a decision. As the arbitrator you are able to review the inspection information using the following buttons: text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=update_hearing_submission&rev=1546726259&do=diff Update Hearing Submission You will log in and update any hearing details you may have. Any current information you have provided will be visible there. You can edit this information right up until the hearing. * Select the Update Hearing Submission text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=worksheet_approved&rev=1546726259&do=diff Worksheet Approved When a worksheet is approved an provincial administrator needs to assign an arbitrator to the claim. Assign an Arbitrator As a PA you will need to assign an arbitrator to the claim. * Select worksheet approved. [Worksheet Approved] A list of available arbitrators will be made available. It will show their name, the number of hearings they have arbitrated, the area they serve and contact information. text/html 2021-08-05T14:50:01+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=worksheet_consumer_input_required&rev=1628175001&do=diff Worksheet Consumer Input Required As a consumer you will either receive an email/letter from the provincial administrator asking for addition information or clarification. If you do not have an email on file, they will call you. * If you receive a text/html 2019-01-05T22:10:59+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=worksheet_oem_denied&rev=1546726259&do=diff Worksheet OEM Denied The manufacturer has denied the consumers worksheet. The provincial administrator will need to review and make a final decision. * Select the claim number or the Worksheet OEM Denied button There are a number options for handling the denial, select the appropriate one. text/html 2020-05-12T18:30:03+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=worksheet_sent_to_oem&rev=1589308203&do=diff Worksheet Sent to OEM A consumer has submitted a qualification worksheet and a provincial administrator has reviewed it and sent it to you the manufacturer for your review. * Select the claim number * Review the qualification worksheet. You are unable to make any changes text/html 2021-08-05T18:00:47+00:00 https://cms-wiki.azurewebsites.net/doc/doku.php?id=worksheet_submitted_pa_review&rev=1628186447&do=diff Worksheet Submitted & PA Review When a consumer first submits a qualification worksheet it will show up without a claim number. Here is the only spot where the blue button shows you more information then a summary. Everywhere else the button will show you a summary and give you the ability to execute an activity.