====== Re-open a Case ======
There are some situations when a consumer will call in to have their case re-opened. In that case you will need to [[Search|search]] for the claim. 

After the claim has been found. You are able to reinstate it by selecting the folder icon {{:oem_dashboard_folder.png|}}.

The claim will go back to the status it was in before it was [[Status|closed]].

Select the appropriate button option for the claim you are reinstating.