Claim Management System (CMS) Wiki

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====== Status ======
===== Worksheet =====
  * **[[Worksheet Submitted PA Review|Worksheet Submitted]]**: Information submitted by consumer. PA informed of submission
  * **[[Worksheet Submitted PA Review|Worksheet PA Review]]**: PA reviews information from consumer. PA asks for more information, sends to the manufacturer, or closes claim ineligible
  * **[[Worksheet Sent to OEM]]**: Worksheet has been forwarded to the manufacturer for review and a decision.
  * **[[Worksheet Approved]]**: Worksheet is eligible. PA to assign an arbitrator.
  * **[[Worksheet Consumer Input Required]]**: Additional information is required to process the claim. Consumer is informed of information required
  * **[[Worksheet OEM Denied]]**: Worksheet has been reviewed by the manufacturer. Manufacturer has denied the eligibility of the vehicle
  * **[[Worksheet Sent to OEM|Worksheet No OEM Response]]**: Manufacturer review and approval are outstanding
===== Claim Form =====
  * **[[Claim Form Requested]]**: Claim form to be sent to the consumer for completion
  * **[[Claim Form PA Review]]**: PA reviews claim form from consumer. PA asks for more information, send to the manufacturer, or closes the claim
  * **[[Claim Sent to OEM]]**: Claim form has been forwarded to the manufacturer for review and a decision
  * **[[Claim Form Requested|Claim Form Overdue]]**: Completed claim form not returned by the consumer within the 60 day deadline
  * **[[Claim Consumer Input Required|Claim Form Consumer Input Required]]**: Additional information is required to process the claim form
  * **[[Claim Sent to OEM|Claim No OEM Response]]**: Manufacturer review and approval are outstanding
  * **[[OEM Claim Denied|Claim OEM Denied]]**: Manufacturer has denied eligibility of the claim

===== Aftermarket Parts =====
  * **[[Aftermarket Part(s) Verification Provided]]**: Claim form to be sent to the consumer for completion
  * **[[Aftermarket Part(s) Issue Awaiting Decision]]**: PA reviews claim form from consumer. PA asks for more information, send to the manufacturer, or closes the claim
  * **[[Aftermarket Part(s) Issue PA Review]]**: Claim form has been forwarded to the manufacturer for review and a decision

===== Eligibility =====
  * **[[Eligibility Hearing Required]]**: Manufacturer has denied eligibility. Arbitrator will conduct an eligibility hearing. An eligibility hearing needs to be scheduled
  * **[[Eligibility Hearing Scheduled]]**: Eligibility hearing has been scheduled. Waiting for hearing to be conducted
  * **[[Eligibility Hearing Scheduled|Eligibility Awaiting Decision]]**: Eligibility hearing has been conducted. Waiting for the arbitrator's decision
  * **[[Eligibility PA Review]]**: PA reviews eligibility decision. PA to close or advance the claim based on arbitrator's decision
  * **[[Eligibility Hearing Scheduled|Eligibility Decision Overdue]]**: Arbitrator's decision is outstanding
===== Arbitration =====
  * **[[Claim Approved]]**: Claim eligible. Arbitration hearing needs to be scheduled
  * **[[Arbitration Hearing Scheduled|Arbitration Hearing Scheduled]]**: Arbitration hearing has been scheduled. Waiting for arbitration hearing to be conducted
  * **[[Arbitration Hearing Scheduled|Arbitration Awaiting Decision]]**: Arbitration hearing has been conducted. Waiting for the arbitrator's decision to be provided
  * **[[Arbitration Hearing Scheduled|Arbitration Decision Overdue]]**: Arbitrator's decision is outstanding
  * **[[Arbitration Decision PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision
===== Award =====
  * **[[Award Review Request|Award Review Requested]]**: Arbitrator reviews request to reopen claim
  * **[[Award Clarification PA Review]]**: PA reviews arbitrator's clarification and consumer's/manufacturer's reasons to re-open the claim
  * **[[Award Review Required]]**: Arbitrator to decide whether to request a hearing or submit clarification for their hearing decision
  * **[[Award Hearing Scheduled]]**: Award hearing has been scheduled to review arbitrator's decision or award implementation issues. Waiting for hearing to be conducted
  * **[[Award Hearing Scheduled|Award Awaiting Decision]]**: Award hearing has been conducted. Waiting for the arbitrator's decision to be provided
  * **[[Award Hearing Scheduled|Award Decision Overdue]]**: Arbitrator's decision is outstanding
  * **[[Award PA Review]]**: PA reviews award decision. PA to close or advance the claim based on arbitrator's decision
===== Technical Inspection =====
  * **[[Technical Inspection Requested]]**: Arbitrator has requested a technical inspection of the vehicle. PA to schedule the inspection
  * **[[Technical Inspection Requested|Technical Inspection Scheduled]]**: PA contacts a technical inspector and consumer to coordinate an inspection. Manufacturer is informed of the pending inspection (2 days notice is required)
  * **[[Technical Inspection Report Required]]**: Technical inspector has inspected the vehicle. PA is waiting to receive the report from the inspector
  * **[[Technical Inspection Report Required|Technical Inspection Report Overdue]]**: Technical inspection report is outstanding
  * **[[Inspection Response|Technical Inspection PA Approved]]**: Inspection report forwarded to consumer and manufacture for comment
  * **[[Technical Inspection Review Complete]]**: Comments from consumer and manufacturer are due. After 7 days all comments will be shared with all parties
  * **[[Technical Inspection Review Complete|Technical Inspection Review Overdue]]**: Arbitrator review of the technical inspection report is outstanding
===== Closed =====
  * **[[Closed|Closed Worksheet Ineligible]]**: Vehicle does not meet CAMVAP eligibility requirements
  * **[[Closed|Closed Claim Form Not Returned]]**: Case is closed. Consumer did not return the claim form within 60 days
  * **[[Closed|Closed Claim Ineligible]]**: Case is closed. Claim does not meet eligibility requirements
  * **[[Closed|Closed Arbitrated]]**: Arbitrator has made a decision on the claim which is binding for the consumer and manufacturer
  * **[[Closed|Closed Ineligible]]**: Consumer's claim is not eligible
  * **[[Closed|Closed Settled]]**: Consumer has accepted a settlement from the manufacturer at/after the arbitration hearing
  * **[[Closed|Closed Withdrawn]]**: Consumer withdraws claim.  This can happen at any point in time in the claim process
  * **[[Closed|Closed Conciliated]]**: Consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing
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