Claim Management System (CMS) Wiki

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====== Hearing Defense ======
This section allows you to include all individuals on your side who you would like to attend the hearing. You are also able to add supporting documents. You can edit this information right up until the hearing.
===== Hearing Attendee =====
  * Select the attendee type from the options available, include their name and relevance to the case
  * Select the **Add** button to augment additional attendees
{{::hearing_defence_attendee.png|}}
===== Supporting Documents =====
When adding documents it is important that you include __**at least one**__, otherwise you will not be able to save the hearing defence.  The 'SAVE' button will be grayed out.
  * Select the **Add** button 
  * Choose the document that needs to be uploaded
  * Save
{{::hearing_defence_document.png|}}
===== Buyback =====
If a consumer requests a buyback. The manufacturer will need to add their own buyback calculations.
Note that you may import the consumer's buyback calculation.

{{::buyback-import.png?nolink|}}

  * Provide estimated odometer reading and financial details in regards to the purchase/lease of the vehicle

You must enter a number in every field, otherwise you will not be able to save the hearing defence.  The 'SAVE' button will be grayed out.  Enter 0 if there is no amount applicable to the buyback line.

{{ :hearing_defence_error_message.png?200 |}}
{{ :save_button_greyed_out.png?200 |}}


==== Next Status ====
The claim will be moved into **Claim Approved** and the provincial administrator will be scheduling a hearing.

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