Claim Management System (CMS) Wiki

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====== Eligibility Hearing Required ======
Now that it has been deemed necessary to conduct an eligibility hearing the PA will need to schedule a hearing.
  * Select the **Eligibility Hearing Required** button

{{::eligibility_hearing_required_button.png|Eligibility Hearing Required}}

The arbitrator's name will be located on the top of the screen. By selecting their name it will take you to your email, this will not be tracked in the system.
  * Select the date and time the hearing will be held
**NOTE:** Date and time will be based upon your time zone. However, in the event the hearing needs to occur in a different time zone. Select the appropriate time zone, from the pull down menu.
{{:web_conference.png?nolink&100|}}
===== Location =====
There are a number of different locations that can be used for a meeting. When one is selected the other options will disappear. If you would like them to reappear unselect the item you had.
==== Teleconference ====
Provides a drop down list of teleconference numbers. These will be pulled from the PA's office.
{{::teleconference.png|Teleconference}}
==== Web Conference ====
a Microsoft Teams meeting will be scheduled.
{{:web_conference.png?direct&100|}}

==== At PA ==== 
When selected will populate the PA's office location.
{{::pa_address.png|PA Address}} 
==== At Arbitrator ====
When selected will populate the arbitrators office location.
{{::arbitrator_address.png|Arbitrator Address}}
==== Venue ====
Populates the [[Maintenance Hearing Venues|hearing venues]] within the claims region that have been saved by either the administrator or PAs. Once you select the location the address and any directions will show up below.

{{::venue.png|}}
==== Manual Address ====
When you are using a location that is not frequently used, you are able to just add those details. Similar to other areas in the application, you can just begin typing the address. If Google does not find the address or postal code you will need to manually type the address.
{{::hearing_address.png|}}
==== Next Status ====
The claim will be moved into [[Eligibility Hearing Scheduled]] and the arbitrator will be managing this step.
==== Letter(s) ====
  * A [[Letters|manual letter]] will be sent to the consumer, manufacturer and arbitrator outlining the details for the eligibility hearing.

===== Reschedule Hearing =====
If a hearing needs to be rescheduled select the {{:reschedule.png|}} button. Follow the above mentioned steps to change the date, time and/or location.
==== Letter(s) ====
  * A [[Letters|manual letter]] will be sent to the consumer, manufacturer and arbitrator outlining the details for the rescheduled eligibility hearing.

===== Cancel Hearing =====
If a hearing needs to be cancelled, open up hearing using the reschedule button mentioned above and select **Cancel Hearing** at the bottom of the page.

{{:cancel_hearing.png|Cancel Hearing}}
==== Letter(s) ====
  * A [[Letters|manual letter]] should be sent to consumer, manufacturer and arbitrator confirming that the hearing has been canceled and the reason(s) for the cancellation.
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