Claim Management System (CMS) Wiki

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====== Closing a Claim ======
There are a number of different [[Status|closed statuses]] available. 

  * **Closed Worksheet Ineligible**: Vehicle does not meet CAMVAP eligibility requirements
  * **Closed Claim Form Not Returned**: The consumer did not return claim form within the 60 day deadline
  * **Closed Claim Ineligible**: Consumer's claim does not meet CAMVAP eligibility requirements
  * **Closed Arbitrated**: An arbitrator has made a decision on the claim which is binding for the consumer and manufacturer 
  * **Closed Ineligible**: An arbitrator or PA has deemed that case is not eligible
  * **Closed Settled**: A consumer has accepted a settlement from the manufacturer at/after the arbitration hearing
  * **Closed Withdrawn**: This can happen at any point in time, whereby the consumer removes their interest in proceeding with the claim
  * **Closed Conciliated**: A consumer has accepted a settlement from the manufacturer and the claim form has been processed by the manufacturer before the arbitration hearing

Each of them follow the same process in the system.

  * Provide notes as necessary
  * Save your decision
{{::status_notes.png|}}

The claim will be removed from your dashboard. In the event you need to find the claim again for details and or [[Re-open Case|re-opening]] the case use the [[search]] function.

=== Letter(s) ===
  * Depending on when the case is closed a [[Letters|manual letter]] should be sent to the consumer, manufacturer, and arbitrator informing them that the claim has been closed and why.

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